My view is a bit skewed since I had an upgraded room. Very comfortable space and bed. Nice views of Burbank and downtown LA skylines. Customer service was good and everyone was very nice. Nice Starbucks in the lobby and plenty of dining options. My stay would have been a five if they could have just got my room key right. I had multiple trips to the front desk to fix my electronic key they provide on my phone and nobody answers the front desk phone.
I stayed here a few times for work and overall it’s a good option by the airport. Overall clean and modern rooms, but unless you like looking at the pool from a not so clean weird balconies (not the ones with normal fencing, this was a high concrete wall)I’d suggest somewhere closer to the elevator as the first stay I felt like I was waking forever. Staff is friendly and a few good on-site restaurant options to choose from.Cons is there is a high parking charge. I think the sign said $52 or $62 a night which is ridiculous. I didn’t park there and I still thought it was insane.I will say they need to work on their app service. I asked for feather pillows, extra towels and toiletries and did not receive them in the room at all. I also called down to request cleaning everyday and they only cleaned once. I don’t feel that I should even be asking them to clean my room. The option should be tell us if you don’t want us to clean your room, not the other way around.
Very comfortable and quiet. Fantastic location! Great dining options and quality wine and cocktails. Lots of local beer on tap.Special shout out to Marigine who went above and beyond to see that I had what I needed.Nice view and I didn’t even have an upgraded room to see it!
I stayed at this awesome hotel for the very first time to attend a Rotary conference 2/24/22 - 2/28/22. The events held were all staffed perfectly by the hotel staff with excellent customer service everywhere I went. The food was also delicious in the main restaurant on the Lobby floor. My server Ernesto provided excellent service with a smile. He is very good at his job. I also received perfect service checking out very early Monday morning (6:30 am) with front desk employee Vanessa. I had a small problem with my bill and she corrected it promptly and in a very professional manner. Vanessa is indeed an asset to the Marriott company and I know she will go far in the hospitality business. I know Marriott at LAX will always be my first & only choice when I travel back to the LA area. Kindest Regards, Richard Gutierrez
It's a nice hotel, but the service is very weak for the Marriott brand. When the gift store was out of USB-C cables, the front desk refused to make any accommodations for me to charge my phone. They only offer a limited menu for room service from only one of their 3 restaurants and you can't order on the phone - you have to use their app or mobile website.
Hotel looks nice when you walk in, rooms are not. Cheap facelift; no pride in or consideration of guest experience—sheets not even tucked in.Balcony rooms have a large fluorescent patio light mounted on ceiling that doesn’t turn off until late morning. You have to close blackout curtains to sleep. Don’t plan on facing the coast and waking up to the sunrise.Renaissance a few blocks away is much better. May move tonight.
Nice clean property near Los Angeles International Airport ( 5 minutes). Check in was a slight 10 minutes wait. Rooms are above average, equipped with coffee maker, iron board, steam iron, mini refrigerator and hair dryer. Bed is comfy, with 48" wall mount TV. Hotel has gym on the 1st floor. Restaurant and bar in the lobby area. Starbucks is also located, just around the corner of front desk.
Nice clean property near Los Angeles International Airport ( 5 minutes). Check in was a slight 10 minutes wait. Rooms are above average, equipped with coffee maker, iron board, steam iron, mini refrigerator and hair dryer. Bed is comfy, with 48" wall mount TV. Hotel has gym on the 1st floor. Restaurant and bar in the lobby area. Starbucks is also located, just around the corner of front desk.
My view is a bit skewed since I had an upgraded room. Very comfortable space and bed. Nice views of Burbank and downtown LA skylines. Customer service was good and everyone was very nice. Nice Starbucks in the lobby and plenty of dining options. My stay would have been a five if they could have just got my room key right. I had multiple trips to the front desk to fix my electronic key they provide on my phone and nobody answers the front desk phone.
Arrived at this hotel Oct 31, 2021. Loved my room with a balcony. Enjoyed the hot tube, Workout room. Enjoyed having 3 restaurants available to me but I only used one of them. The bellmen were excellent and always willing to help me with my bags. The front desk help were kind as well. Vaccination proof was later required for use of restaurants and the exercise room later on in my stay as LA County started that requirement. I was able to stay several weeks at this hotel.