Been here several times and tonight wasnât the best experience.. food was good , service not so much , very slow despite the place being half empty .. no bueno
Great Birthday experience!!
The food is always exceptional, but this time it was the service that really stood out. Our server was attentive, funny and helpful. When we first sat down, we complained about the music that was playing. It was repetitive and way too loud to allow for dining conversation. He asked us what type of music we enjoyed and immediately went over to the sound system control and changed the track. He kept coming by our table afterwards to check on us, not just as to the food, but to confirm that we were still enjoying the background music. He really added to our positive experience.
I have never yet given a rating for a restaurant. However, I was so disappointed with my experience that I felt that it was necessary. Katsuya used to be my favourite restaurant because of the quality of the food and the wonderful, warm and fun ambience. I would have understood the exorbitant price increases had the food been unbelievable. However it was extremely underwhelming. The selection went from not knowing what to decide because there were so many options to only having a few dishes to choose from because the menu was so reduced. The staff were completely unfriendly. Both the waitress and host did not respond or barely responded to our goodbye. They were not overly pleasant and helped provide one of my most disappointing experiences at one of my most favourite restaurants. I have been to other unbelievable restaurants on this trip (like Il Pastaio and E Baldi) and I feel like I can rely on their quality and service. They made me feel welcome and like they appreciated my patronage. What a shame!
Wonderful food. Beautiful restaurant.
Mario is the best waiter, knows the menu inside out
Give yourself plenty of time. Plan to share or split bills tell the waiter before you place and order. Wait staff was helpful, but never got the split correct.
The food was outstanding!
Delicious food, wonderful atmosphere, great service. Loved it!
Omg! We got amazing recs from our server (shout out to CAM!) and we ended up getting the sushi set and the octopus. The choices were excellent and we ended up going with our serverâs suggestion for dessert: mochi donuts! We felt very taken care of and canât wait to splurge again. Expect to spend $$$.