Judge for yourself, this was my experience.First time we bought a birthday cake for my son. Walked in without ordering in advance and she put a cake together in about 10min. It was reasonably priced and tasted good. I was impressed.Second time, I pre-ordered 2 dozen cupcakes for daughters' school birthday party. That experience was OK as well.However, on my 3rd experience, I pre-ordered a birthday cake for a 4 year old birthday party. I requested a cake for 30 people. I told her the theme was "paint" and showed her the decoration I had ordered so she could match the cake to the decorations. Encouraged her to use her creative artistic vision. (Please see pics for results.)I was disappointed for a couple of reasons. One, not big enough for 30 people. Two, the box it came in wasn't appropriate. You can see the sides of cake were touching the sides of box and it took the frosting off. The top was too tall to close the box. The cake was decorated that looked like something I could have done. And, to top it all off, it cost me $200!!!No thanks. Not going back. I'm really disappointed because I wanted to support a local business.
Do not go to this place, it’s a scam! Went in and payed for a cake. Tried to come back to give a better description of the cake I wanted but no one was ever there and texts/calls unanswered. She kept saying for a week that she would be there the next day and lied. Owner kept saying she was there but lied cause I showed up 4 times. She never even gave me a receipt. Had my wife call as a new client and her call was returned right away. I should have known cause the first time I went in they were all smoking weed by the back door. And their prices are higher than anywhere else. Don’t waste your time!
In truth, I was hoping not to write this review because my goal is to support small local business, but after having the owner essentially dodge contact with me, this turned from an issue of a poorly made cake to a total lack of accountability.My mom sought out Getting Caked services for my wedding cake, so you can imagine my disappointment when my husband and I took our first bites only to be met with the bland taste of under sweetened and dense sponge described by my friend and father as "cornbread-like". The buttercream was overworked and the strawberry filling was also bland. Beyond the flavor were the sloppy and indistinct layers (see photo). The "strawberry layer" seemed like an afterthought squeezed into the center over uneven layers of Bavarian cream which offered little distinction from the buttercream- that we didn't request in our original order. We were left with over 50% of the cake and several unfinished pieces. Now all of this would have been tolerable if the cake was not so expensive, but the money we payed could have gone much further at another bakery and likely would have met or exceeded our expectations.I've attached images of my correspondence with the owner for transparency. We reached out the Monday after returning home. My mom left an email and I phoned and left a voicemail expressing our disappointment with the cake and requested a refund. I heard nothing and tried again Wednesday with voicemail and text as I wanted this rectified by the end of the week. The owner finally got back on Thursday explaining that her hours are limited, but that I could bring in the cake for her to see. Upon showing her the cake and expressing my concerns, instead of being met with a resolution, I was met with excuse after excuse. "Well, I didn't know how long the cake would be in or out of the freezer." "If I hadn't put the strawberry filling in that way, it would have oozed out the sides of the cake." "Freezing cakes will always have an effect on flavors or textures." All the while I'm thinking to myself, "Then how are other bakeries or even store brands managing the task. Aren't the top tier of most wedding cakes traditionally frozen for a year only to retain their shape, texture, and taste?" I presented several solutions, 50% refund, partial refund/partial credit. She was resistant to all of them and presented none herself. I left her with the cake because she was in a hurry to leave (even though she was technically open that day) and time for her to "Think about it," but had her assure me she would be in touch by Friday.Friday comes and goes and SURPRISE- no word from the owner. I messaged her-no response. In my final message I told her I would give her until Monday to remedy the situation and then I would be writing my review of her services. Come Monday morning she decided to return to email correspondence with my mother. In her email she stated she felt my behavior was "bullying". I feel my behavior was tempered given I was continually dodged and when finally reaching her was treated like I was asking for something unreasonable. After all of that she offered us a credit, but based on her responses don't trust she would make good and am calling it a loss.If the owner had even offered a heart felt apology in the beginning and made point to communicate this review probably could have been avoided. My goal is not tear down her business, but I feel I should spare other Bixby Knolls community members their time and money As my mother put it in her final response to the owner, "What's much worse than your product, is your response-which consists of line by line excuse and blame. One that essentially blamed us for not 'understanding' your cakes and now for 'bullying' you." I recommend going somewhere reputable, especially when it comes to an event as important as their wedding day (Bake n' Broil, Sweet and Saucy are great places). Ultimatel
Delious pastries
Getting Caked creates both savory and sweet masterpieces that are as much a treat for the eyes as they are delectable. The custom designs are very artistic and I love the focus on organic ingredients.
Everything I’ve tried is delicious!
excellent cakes