I am a loyal customer. I like having Lunch here at least 3 times a week. But today my lunch experience was not as enjoyable as in the past. Due to the fact that I asked for a paper cup to get water and the cashier (young lady) denied it to me and she offered it to me for $1.05 plus tax, which to me this is ridiculous. I wouldn’t mind paying for an empty paper cup if it was a reasonable price. Due to this unpleasant kind of greed I will think twice to stop by again to have lunch with my friends at this place.
Customer service is the worst! These employees have no manners, conduct no respect for customers and are classless rude. I’ve called and requested to speak to a manager and was told that Gilbert is only in from 8-2pm and no management on the weekends. They charge $1.05 for a side of ranch. I requested a manager the day I went because I wasn’t satisfied with my order, and while trying to explain to one of the employees instead of her fixing and helping the situation she debates with me to say that the food is fresh out of a bag and there’s nothing wrong with it. I will not be returning back to this restaurant and I don’t recommend this place to anyone. Management needs to know that keeping a poor staff like this will result in poor business.
Food was good. I ordered burgers, pork chops, and drinks. The issue here is that the person taking orders (drive-thru) didn't understand my orders. I repeated my order back to her 3 times and still got it wrong. It's kind of frustrated ?
What ever happened to this place. I used to live a couple blocks away and frequented their location on Cherry Ave. I happened to be in the area today and feeling nostalgic I decided to enjoy it once more. The staff was not welcoming as I remembered. They provided me a # to place at my table but did not deliver the food. I did notice that there was another table that they did bring the food to. The burger was less than good. The fries were hard and less than appealing. I asked for a refill of my drink and they turned me away stating that was not possible. This place has changed, I would like to have the old Fantastic Burgers back. Which is something that I will not do, that is come back.
It's hard to find a place that makes a decent patty melt but they do a phenomenal job. Toasted Rye bread, grilled onions, and a delicious burger make a taste bud melting treat. Thick cut fries with just the right amount of seasoning salt finish it up. Haven't had a bad meal here yet.
$16.53 for old burnt fries and Pastrami. I guess it depends on the staff because I’ve been there and the food was so good! However, for the past few times I’ve been it’s been nasty!
We visit this place every time we come to Long Beach for the Chili cheese Fries, now that we live in New Mexico. Large menu Burgers and so much more. Clean and friendly.
This restaurant has been in business for ages. The food is decent (better than Norm’s for sure). It has a small family restaurant feeling as staff recognize their regular customers. The servings are generous and still affordable. I recently had the Jr. Burger Combo with cheese, fries, a refillable small coke, and a side of thousand islands for about $9.00. The yellow chilli peppers were free.
Always liked this place. I have very fond memories here, but now coming here is infuriating. The food is Ok, but it doesnt justify the terrible customer service. Bad service once or twice doesnt upset me, but its been the same years. The few times we did complain it fell on deaf ears. I ask to substitute my side of fries to chili cheese fries and it look like a sloppy slap of fried beans with no meat and cheese.
For a fast food place, it's good. You don't come here for a dining experience. If you want burgers, sandwiches, and breakfast quickly and with a lot of food, here you go. It's clean and the people are nice. It's busy a lot because we know what it's is.