I had a very busy morning had not eaten all day bought a salad for my worker and this carbon thing for my self, I got to the job site and I open the bag and found this Xtra crunchy thing. And to make it a bit worst u guys didn't put a fork in the bag for the salad!!!!!!
We ordered extra avocado slices, paid for it but didn't get it. Paid for chips, didn't get chips, paid extra for chicken breast in family feast, no breast!! Asked us to take pics of a $75 order!!?The nerve! This was on Thursday April 28 between 2-4 pm.Would give a zero if I could. But I gave 1 cuz the actual food was great!!!!
Pretty aggravating to not have your full order in the bag. Went to the drive through and when I get home I find missing food that I ordered and payed for. Did not want to drive back and waste my gas. Good food but please have employees do a better job at managing orders.
I tried the new shredded beef birria and although the taste was decent, they barely put any meat inside the taco. It reminded me if the little sorry tacos from Jack in the Box. Besides the micro portion of beef, there was nothing else inside the taco. The sauce that goes with it is watery and not good as they claim on the commercial. I was extremely disappointed in this limited edition menu item I will not order it again.
This location always alters our order without notifying us. I ordered a corn, but they gave us beans instead. This also happens most of the time. When you call their place to complain, nobody answers the phone.
Ive order online numerous times and they always seem to disappoint me from not sending items on my order to not sending my chips and salsas the point is they always mess up they need better customer service and better managing attention to the deliveries this will for sure be my last time to order on line from them and maybe even to drive up there not worth me paying for a service I don’t receive!!
Authentic Mexican grill. Some of the healthiest food I think u can get. The chicken isn't fried, it's grill. The flavor of the chicken is always on point. They do have some fried food options, n 2 thumbs up. They r pretty fast.
One of the many reasons I like El Pollo Loco is their salsa. Well on my last trip they gave me no salsa and unfortunately I didn't notice until I got home, some 20 miles away.
I've only been here 4x and same outcome never answers the phone they do not have enough curbside spots. I have came mid day and dinner rush hour
The 2, 3, or 4 piece chicken meal is terrific!! Me n my puppy we have a feast!! Thanks to el pollo loco!!