I had order from Uber eats and my order ended up containing burnt rice and they missed several order notes on top of giving me burnt chicken. When I reached out to the establishment no one was able to pick up the phone, having to return back to the store on my own to get the situation corrected was a waste of my time and money. Please consider a change in management, it’s sad such a well known establishment still has problems with its foundation. Improve the order quality and customer service.
Out of birra tacos so had quesidia. It was good but messy. Had chicken meal and breast was dry, wing was good.
Chicken generally tastes bland and occasionally overcooked or dry. Taste varies among EL Pollo Locos. Some are better than others. In general their quality has gone down. In Lancaster I prefer the Valley Central Way location as opposed to the store on avenue K location which lacks customer service and consistent Quality.
The chicken was over cooked. The skin was so cooked I couldn't bite it and the meat was very dry. Not happy at all.
This is probably the best one in Lancaster. Staff was friendly and helpful. They didn't treat me bad for being a door dasher delivery person either like other el pollo loco locations have. Plus this place makes the best Mexican hot chocolate as well during the holidays.
They didn't post that no dine in. I ordered online but quick...like in 7 minutes it'll be ready for pick up. Nice job.
Fast food and great service! Line went pretty quick, friendly staff. I couldn't ask for more from El Pollo Loco.
I gave this El Pollo Loco 2 chances. I don't know if the cook there is new or not. Every 16pcs family meal I have order the time I have been there the chicken is burnt. I didn't even bother going back to complain. If this complaint reaches you please see what you can do about the food thats being cooked.
Good food but they got my order wrong at the drive thru and my husband couldn't eat his food :(
Jan 18th, 2022Awesome as always. Quick and friendly service. The Staff members are attentive to customers requests. Thank you Melany and the rest of the team. Kudos to the grill Master, the chicken was fresh and delish. You guys have made my day.