This el pollo is 5 stars all the way. my concern is my chicken had no flavor and was burning hot inside. I mean like microwave hot.Cooling down hoping flavor kicks in. Found it odd it would be that flavorless. Maybe a bad batch which never ever happens. I’ve been spoiled by this location. And I forgive them. That’s how awesome this location is.
For some reason or another my order can never ne right I ask for well done chicken I get half pale chicken with a half raw chicken breast , No need to call they never answer it's really said that this location is so close to my house and that I can't even go here anymore if the food is not right then it's the atttitudes of some of the employees, also if you come at night the order box light is off sometimes,Some of the people that work here make it seem like you're bothering them this is really sad, I hope this place will eventually be replaced with a new food chain who can really appreciate the customers and can get your meal correct at least......
I love some parts of the menu, especially burritos without rice (chicken avocado, keto). This time I ordered just the burrito and a drink (I had a coupon), but was served a combo (not covered by the coupon). My e-coupon was thus both unusable, and voided for future use.Not the end if the world, but the server did this without asking me. She said she thought that it would save me money (not understanding the coupon). Her heart was in the right place, but I didn't get just what I went there for.
Typically Pollo Loco at their Lakewood location. Restraunt kept clean, employees are friendly amd helpful. Ordered a Original Pollo Bowl for lunch, just the right amount of food for lunch. All the condiments to include onions and salsas are available behind the counter. Good came out hot and in a timely matter. I would recommend this location.
In my head I rated them a 4 and its because they never ask me if I want spicy chicken and I never remember to ask for it because Ive never seen it on the menu. I always remember when Im heading back home. Ohwell, next time. Other than that their well deserving of a 5. Good food, clean, and their always friendly.
They have horrible customer service for dine in. They also didn't know how to explain a coupon to me, they just said it's not going through. I recommend you just go to drive thru or place your order on the app for pick up.
I love the salsa ,of course the chicken,tortilla soup delicious and is low in calories fast service
The best tacos I ever had!!! Service is very friendly, I enjoy their tacos the most!!
I work a lot and don't often have the time or energy to cook, so I come to El Pollo Loco regularly (pretty much the only fast food I can eat anymore.) There were some issues with the quality of service at this location, fortunately there was a change of management and the store has made a complete 180. This is now the best location in my area. Kudos to the team for pulling together and doing an amazing job!
I have been going here for years, and I love their chicken. However, the chopped chicken in the tostada bowl and salad was very dry and chewy, with little flavor. Plus, they forgot my drink, and the dressing for my salad.I will give them one more chance, but service and quality needs to improve.