The manager and everybody that works at this store needs to be fired. I placed a delivery order, didn't get my whole order, called them back and their response was I need to come and pick it up and then the unprofessional employee started yelling at me...I'm the customer. All these people need to be fired!!! I emailed the owner of the company will see if that does any good. A rating of one is way too good for this store. If I could put a zero, I would.
It's always a pleasure. Clean and customer service are great
First I would like to say I had went to cold stone a couple months ago and they had messed up my online order they gave me the wrong size and didn’t add the toppings I payed for. No big deal I called they gave me two coupons to get an ice cream for my next visit. So I went last night with my family and explained to the girl why I have the coupons for the free ice cream and she doesn’t bother looking at the coupons she was rude and told me and my husband you have to purchase 2 ice creams if you want your free ice cream. I explained to her no I do not. She insisted she was correct without even looking at the coupon And she said let me call my manager mind you I have a 4 year old and a 1 year old super happy to get ice cream my girls were singing ice cream the whole time in the store and on the way. This lady took 15 minutes on the phone with her manager! And after she asked for my coupons. After all the going back forth with this lady I no longer wanted to get my baby girls ice cream for how rude and long she was taking. I clearly asked her what her name was and she multiple times said she can not provide that information. Not one location I have ever gone too has ever told me they are not able to provide there name because of there company policy. She had the worst customer service
The girls were great. Well 2 out of 3 were friendly. Lol. Quick and friendly. Probably didn't hurt they went to school with our son.
They didn't mix in the toppings good so make sure you see when they mix them and ask to have it done right. They just cut the kit Kat in 4 pieces and called it a day, so disappointing. I was busy trying to decide what else to get so I didnt notice until I started eating it. They had a lot of staff and were cleaning up and mopping in the kitchen and serving area, a bit distracting, especially since they were not closing for another 30min.
Love cold stones. New employees working. Just felt thier was something missing from that unique Cold Stone Creamery experience I'm so custom to
I love this ice cream, but unfortunately ?workers are rude, went today and one of the woman's there had a attitude ?so sad
It was nice but the worker could've been a little more welcoming he was in a rush and I was the onli person there kinda felt rushed
Great service, great ice cream, and a comfort to have in these hard times.
Very good, I had a birthday reward from Cold Stone's rewards by one get one free needed to use by today!!! Always great Icecream...