Let me start here. I’ve been to share tea before but another location and it was absolutely WONDERFUL! But today I went to the one in lake forest. I ordered a strawberry slushy with boba. There was more boba than the slushy, not to mention the slushy was MELTED. In addition, the boba tasted just like chewed bumble gum. Disgusting. And Lastly, the worker was very rude and made me feel rushed while ordering. None of these things have ever happened at the other locations, on the lake forest one. 2/5 I don’t recommend. Starbucks is way better.
i’ve been to this location multiple times and always has an issue with a drink , but the girl with blue hair, i think her name is Jennifer? was extremely helpful with my order and answered all my questions! she’s such a sweet heart! some ( NOT All) employees usually look annoyed about me asking questions. but overall it’s abgreat place! very clean.The tea was perfect! thank you jennifer!
not as great as Irvine branch.. tasted pretty diluted and more of milk and sugar shop
I absolutely love their fruit tea!! Fresh and good flavor, you can even see real fruit in your drink. I’d love to try something else next time!!
Ordered a hot ginger milk tea but it came out lukewarm. Whenever I order this same drink at the UCI location it actually comes out hot but here it doesn't, so I'm not sure if they have different temp standards for their hot drinks. Also not sure why my hot ginger milk tea was sealed; I know I also ordered aiyu jelly with it but other locations I've been to don't seal their hot drinks even with toppings added. I had no idea the drink was sealed and was wondering why no liquid was coming out until I took off the lid. Very unusual.
I received very poor and offensive customer service at this location. I paid for my boba using an older $10 bill (1974 series). As my friend and I were waiting for our drinks, an employee came to the counter, slid the $10 bill across, and simply said "This is a fake bill," seemingly angry. She did not say, "can you pay in another way?" or "I'm sorry, but there seems to be something wrong with this bill," etc. No explanation; I was left to feel that my order was rejected.In fact, the the bill is quite certainly NOT fake; it is only the older style of currency. I walked to the cash register and tried to explain. I offered to pay with other cash, and asked why she thought the original payment was a fake bill, or by what test she had come to that conclusion. She would not answer any of my questions, only looked at me and acted angry for asking (or for trying to "trick" her?). Frankly, I was confused and offended by the whole exchange.This was poor and offensive customer service. The employee publicly (in front of other customers) implied that I was trying to give her false currency, when I simply paid with an older bill (which was in good shape and is perfectly acceptable legal tender). She would engage in no conversation and would answer none of my questions, which were offered politely. If I had not been there with a friend, I would have simply withdrawn my business and gone elsewhere.There are plenty of other boba places in the Mission Viejo/Lake Forest area which do not treat their customers so disrespectfully. I will not return to Sharetea, and I will advise my friends to do likewise.***I took some friends to the Jamba Juice on Portola a few days later and used the bill that the Sharetea employee called "fake". Jamba Juice had no problems with my money, and the two women making our smoothies were very friendly and helpful. Excellent customer service at Jamba!
The best boba. All three of my daughters really love it
Not too bad, just the customer service.Their bathroom is marked staff only. There's 10 of us that spent good amount of money. 2 of us asked if we can use the bathroom, the lady said sorry you can go to Panda Express to use the bathroom. I replied: but we are not Panda's customers? We are yours why are you telling me to go to Panda? She didn't replied. I didn't like that.
Placed order online, arrived in 10 minutes later to see if its ready. I saw our ticket at the front of the queue.Thought ours will be ready soon, NOPE!They would place a tea in front of our ticket, but the moment someone ordered in store (even though they came in after us by a long margin) they would take the tea from our ticket and hand it out.Our ticket was at the front of the queue for 30 minutes, after we arrived!They kept bumping our order over and over, despite us asking how soon is this going to be ready.Then they admitted that they prioritize in store orders, there were at least 10+ orders that they processed before ours despite those orders coming in after ours, we were literally standing there, and they would just give ours out again and again.We already paid, tipped and are present in store - why are we getting second rate treatment?
Always a great experience!!