Ordered the 8 piece family meal and a few other items in the drive thru. We asked for utensils and the girl said they were in the bag. We parked to eat in the car and had no utensils. Went back and asked for some again. Then noticed we only received 2 tortillas for the family meal Went back again. Girl said that's all it included. The chicken was very dry. At about 8:30 pm.
Don't go there, though the price went up everywhere for everything, some restaurants give you less food such as El Pollo. Unfriendly staff who gives less food than before which cost more. Terrible! It was my dinner... chicken tostada bowl. I am hungry again and trust me I don't eat alot. Montclair I used to go to often. And they give you your money's worth. I can't speak for nowadays tho because I have not gone in a long time. Anyway try Montclair or another location. Or go elsewhere for Mexican fast food.
Not only have they had consistently long wait times in the drive thru lately but we're rude and vulgar to the lady I was with even telling her to "f--king go somewhere else" when she tried to warn them about food handling and cleanliness as we waited inside. Not only did it offend her and but challenged my patience (especially because it was my idea)....so after years of stopping in I won't be back but will also tell everyone I know to avoid this location.....
El Pollo Loco is delicious, every time! My only request would be for a couple more vegetarian options for Lent and Meat-Free Mondays, please ?.
Ever since the pandemic these people have you waiting for minutes in the drive thru.. With no customers inside the restaurant and they still make you wait seems like this young generation can't move as fast as they did before the pandemic it's frustrating at times to just sit in the drive thru and wait for one order. If they were busy I would understand but they're not busy inside
I had a Birria burrito in Victorville CA. El pollo loco it was so good. I just had my daughter bring me one from la verne NO MEAT IS RIDICULOUS u guys make el pollo loco look so bad. And I like how the owner just responded to people probably that he knows to put nice things on here. Smh
It was terrible. All they had was legs and thighs. Service was terrible. The person behind the counter could have cared less. We were there for 30 minutes waiting for our order. It was in a bag behind the counter and when the counter guy finally gave it to us he said it had only been there 10 minutes. We will never go back and we will tell everyone on the area about the experience
First time at this location today. 4 people at register and nobody seemed to know what they were doing. And i had to wait while they tried to figure it out. There was no tops for cups. No napkins. When I asked they said they ran out of napkins. Wasn't given utensils. Only one person dining there and the floor and tables were filthy. Trash all over floors.None of tables had been cleaned. No toilet seat covers in bathrooms. Kids mac n cheese was watery. Chicken dry and over seasoned. This place was very unorganized and poorly managed and it was filthy. Would never eat here again.
don't get the birria burrito, they need to trained employees how to make then. had one in Victorville and it was the bomb. we're is the beef. smho
We ordered 5 meal today March 1 drive thru. We said to give us extra salsa, 5 plates, napkins and 5 forok n spoon for our 5 orders. When we got home…there’ no salsa in all 5 orders, no flour tortilla in one order and no napkins. Very very poor service. This is the 2nd time it happened to us. The chicken is too dry. Frustating…. Before el pollo loco is my favorite bow i hate it.