The ice cream is very good but the staff can be a bit mean and the outdoor seating area is a bit dirty.
Ordered for six people, recieved two icecreams. I don't believe for a second that four options were unavailable. If they were, why would you not contact the customer who spent $50 and ask if they wanted another option? This is terrible customer service. Will not be returning, and will make sure locals are aware of your unprofessional staff.
Won't go back staff is mean. And they say the manager won't give them there employee scoops. Also she treats her staff bad seen it first hand. She told them they can mix ice creams in shakes been going to this br and others never had a issue. BR has special mix scoop shakes so she's not running this right. Going to cold stone the staff and owner are great there.
Not greeted by any of the 3 employees working when I entered...patiently waited in a line of no people...and was ignored.. when a family of 4 entered minutes after me...they were assisted right away...and I was still ignored and not even helped....never have had this happen to me.Terrible Experience.Left the establishment without a purchase.. questioning myself if it was because of my skin color.
Beyond disappointment. We ordered a cake for fathers day and the cake had not even an ounce or drop of their famous frosting. Anytime I've gotten a cake last minute from their freezers, they always consist of two frostings. One is whipped and the other is buttercreme. I paid way over the worth of that cake. The beer mug cake was way too small and then not to have their buttercreme frosting anywhere. What a total bummer. They did this too with the mother's day cakes we ordered. We got the big one and still no buttercreme frosting. The reason ppl buy the cakes is because of the mixture of whipped and buttercreme with icecream. Look at the clown treats, they have buttercreme and sell fast, except the sorbet flavors I noticed those tend to linger. Anywhere, The cathedral city location ALWAYS puts buttercreme frosting. I hate having to drive an extra 45 minutes to get there but now I know it will be worth the drive since this location can't use buttercreme frosting for what ever reason. They seriously can't use the pandemic because I've been ordering cakes for 15 years and just until 3-4 years ago I started to notice the change. If it wasn't for the ridiculously small cake and the super high price and not an ounce or drop of buttercreme, I'd stay quiet like I normally do, but come on.
No non dairy flavors available:(
Always good.
Delicious! Great flavors! Excellent customer service. Love the chocolate cookie dough ?
Was going out for some ice cream tonight. I arrive at 9:36p. Signs say open til 10p. Door is locked. Two employees standing there, backs turned to me. I knock a couple times. No one looks at me, no one turns around.....absolutely ridiculous.
Delicious! Great flavors! Excellent customer service. Love the chocolate cookie dough ?