This is by far the WORST Starbucks I have been to in the Irvine, Tustin, Santa Ana etc area. And I have been to all of them. Have been a lifetime customer. As far back as I can remember. I agree with Alissa and the previous 2 ladies on their reviews. I had the same very very bad experience with staffer Ryan. Can't even call him a staff member because he is not. He is erogent, rude and seems like, to me, that he likes to pick on females so that MIGHT mean he MAY discriminate against us ladies. After coming back into the store to have them remake my drink...I asked for light ice and he told me I needed extra ice because it had 4 shots of espresso. The drink was a chocolate ice shaken espresso. Why advertise with 4 shots if your not going to make it that way and just fill the cup up with a bunch of ice. No chocolate flavoring. Tasted like drinking a terrible watered down cup of coffee with no taste for $5.95. To make it worse he argued with me to the point where I had to raise my voice in front of all your customers so I could get another drink made the RIGHT way. And even on the 2nd drink he still wasn't going to make it the way I wanted it to be made. Another employee had to step in and make it and he argued with them too!!!Shame on Starbucks for hiring an employee with an attitude!!! They should be screened better. With inflation the way it is a Starbucks drink is a treat for me not a daily occurrence.I have been a loyal customer for many years and would have expected better treatment than what I received today. Unfortunately this Starbucks has been stricken off my list of Starbucks I shop at ??☹️?I only gave 1 star because I had to to write the review. They should have -10 for the worst!!!PS.....the 2nd drink from the 2nd barista was perfect and ? delicious.
Nice little shopping center Starbucks. No drive through, nice parking lot. Store is small inside nut has a recent design. Small but nice outdoor patio seating.
Has the best frapuccinos in town!! I wil definitely be back at this location soon!
I didn't get my mobile order right.Staff is friendly but coffee tastes horrible ?
Awful customer service and terrible for order aheads. I don’t usually complain when shorted drinks but today I got a venti and it was FULL of ice and about 2-3 inches below the top, just a layer of full ice on top. I asked if i could get like the syrup or something added to make the drink the size it should be she was so rude in asking which one and then gave me literally just syrup which did nothing in filling it, so I proceeded to ask for a new drink possibly or just like the milk to top it off and she said if I took the lid off she could put more of the milk then went and dumped it in spilling about half the product on the counter… maybe that’s where it went the first time she made it too and it was 1/3 empty wish I took a picture before the whole interaction but wow.
The mobile order is just a chaos. Really really long wait time and people are just so crowded in the store waiting for their drink to come out which takes forever. I felt sorry for the girl who was in charge of the mobile order keep saying sorry to the waiting people. This location is not capable of handling the massive orders. Please just go back to walk-in order.
They messed up our orders. We were suppose to get caramel machiato, ended up getting caramel and milk only.
A good place for a snack and coffee. Healthy options also available
Always friendly stuff.
I like pink drink with salted cream foam here!