I used to come to this location all the time in high school a few years ago.I recently moved back home and have visited this location three times. Each time, I have to wait 15 minutes for my small smoothie to be made. They are somehow always short staffed even when I see 3-4 workers in the back..Today, I made my own smoothie, waited for 15 minutes, and my smoothie wasn't blended properly. There's chunks of fruit in my smoothie and after paying $10 for a small smoothie I don't want to drink it chunky.If it wasn't going to be blended properly I might as well have gone to the store, blended the same ingredients, and made a better smoothie than what I got today. Thoroughly disappointed and will not return.
The Nekter juice Bar in Quail Hills is constantly struggling with the quality of service and the products. I waited 15 minutes for 2 watermelon bowls this morning, and one of the bowls was only filled up with half of the container. I was not pleased with all. was not a busy day; it was $10.85 for each bowl with additional 20% tips; they should at least fill up the containers.
Normally have a good experience at Nekter but this location provided substandard service with substandard wait time and gave half a bowl as shown in the picture. I would never return to this location.
staff is always friendly, my order is ready when I pickup my order, and restroom is always clean.
Don’t go if you are in a hurry. Ordered our 2 drinks and have been sitting here for 20 min+, we are the only customers here. The staff has disappeared to the back of the store.. interesting business.
i arrived at 6:15 and it was closed even though they open until 6:30
Super expensive
Just visited this location in Irvine (6793 Quail Hill Parkway) at 5:40, only to find the doors locked. Store hours shown on the door say it is open until 7. After standing a few minutes, an employee walks up to the door to unlock it, and says “I’m on a break.” At this point I’m super confused and ask if the store is still open? He shrugs his shoulders, with an indifferent look on his face (and his face halfway down below his nose), and says again “I’m on my break. Can you wait like 15 minutes.” I replied, “No thanks” because 1) his attitude was one of someone who couldn’t be bothered to smile or do his job to keep your store open during posted store hours, and 2) I don’t have a lot of trust in someone making my smoothie who operates like this. I hope someone at Nektar corporate is interested in looking into what is happening operationally at this location, because I can say if this is even an occasional occurrence, folks here will quickly choose to go elsewhere. Very disappointing.
Very very slow service, took us around half an hour to get what we ordered and wasn’t even that good of drinks.
The food and service was great-- it did take 20 minutes for our bowls to come out even though there was no line when we got there. There were a lot of online orders but the two girls just seemed swamped. Their busiest times are in the morning so there should be at least 3 staff there until 12 at least.. I used to work there and we never had only 2 working in the morning for rush.. they gave me a larger juice since we had to wait though and I really appreciated it. I could tell they were working their butts off just needed more help.