I tried to get the National Fried Chicken Day offer which requires you to order online in order to get the offer. BUT, when you try to place an order online it won't let you. I tried for 2 days. I even tried as soon as the store opened but, the website kept saying that volume was high and wouldn't take the order.This promotion was a total SCAM. Don't trust this business. You can only order full priced items because the SCAM promotional offer was unavailable. The offer was too good to be true so, that's how they get you in. They send out a mass email telling everyone about the offer but the offer is not honored because the website won't work once you select it. However when you remove the promotional offer and select full priced items it works. That is clearly a SCAM.
This Jollibee is hidden. Too hidden, I wish they put up big signs in front so people driving on Barranca pky can see that they actually live near a big time fried chicken restaurant. Don't hide this delicious place! I would bring Susan pls here if she was in town.
Wonderful customer service!!The Manager (I forgot her name) not only gave me a refund for the chicken bucket that i bought that were over cooked… but also gave me the the whole $25 meal deal that came with it m. i was only expecting the chicken to be replaced. Also on top of that, since I couldn’t go back to Irvine that day and instead went back today (Tuesday)….she remembered and had noted that i will be coming sometime….I really thought they have forgotten….that was awesome of her and the stafff!! Thank you God Bless you all!
Food was good. I ordered the steak with mushrooms with banana jackfruit pie. The service was excellent. I will come back next time I’m in the area.
I love jollibee its taste very good. However this location is very stingy qith portion size. The rice would not be able to fill a toddler.
The food specifically the chicken sandwich and fries was cold, on top of not having any flavor. We had to go back and ask for our food to be heated. Everything about the experience was, to put it simply, awful.
Was my first time trying Jollibee ever, since my friends praise it so much. I completely understand being short staffed and longer wait times. Was it worth the wait? Unfortunately no. The chicken is the only thing that gave this place 2 stars, everything else was not appealing. There was a server who accidentally knocked over a plate on the floor. She cleaned it up but didn’t change her gloves! How can you pick up trash and not change gloves? Pretty sure that’s a health code/Food handler violation. Not to mention the place looked pretty trashed for a customers perspective, trash all over the place and still gave this place the benefit of the doubt. While taking a couple of bites into my food I found a hair. I have short hair and that was my final straw.
I've had Jollibee's chicken before and it is pretty good. If you can it without a huge amount of oil you'll see what I mean.The spicy chicken sandwich and tenders were also something I wanted to try. The chicken flavor was good but a tad bit on the rubber side. The tenders were nothing to rave about but when dipped with the sauce much better. Shinkflation has hit this establishment just like everywhere else. Although the chicken sandwich was a good portion the tenders not so much.
Everytime we come here we say the same thing... maybe the customer service will be better but... customer service has been awful everytime. When we arrived, there were no other customers. We were greeted by a non enthusiastic worker to take our order.After we ordered, we waited and saw two other customers that arrived right behind us and order. The guests that arrived after us and ordered were served first and we were served last when we were there first and ordered first. Not once did the Jollibee employee say "Sorry for the wait or excuse us for the wait." Did not say anything at all.In as much as I want to support Jollibee, it will be awhile until we come back. Valerio's Bakery, across from Jollibee's had better customer service and an enthusiastic employee who actually prompted us to spend more at Valerio's because of her great attitude.Anyway, if Jollibee management sees this, please work on your customer service and quality of service that your employees have. Hire employees who actually like to serve. If you are in the service industry, be proud of who you are serving. You will lose a lot of business because of your poor customer services. Maybe we will be back... maybe we won't.
I'm not a big fan of fast food, but the fried chicken beats the rest. Halo Halo needs more fillings though (too much ice). Was disappointed by the ube pies.