I just ordered from y’all. First, the delivery driver demanded that I give him a tip, I told him I didn’t order it I just live here, the man responded with “well because i walked up 4 flights of stairs” (which I usually meet drivers at their cars but he didn’t call first). I left a tip, whatever, I’ll pay my roommate back if he wants it. But then when I open the pizza it is a disaster. Half the pizza was upside down and crushed into the top of the box. That guy needs to learn people skills.
The pizza here is FANTASTIC. The bad reviews of this place are extremely petty and should be ignored. I recommend the SoCal deep dish
I asked for lite cheese, I did NOT get lite cheese.I got a large and it was sized more like a medium.The pizza ingredients may have been fresh; I don’t know. What I do know is that it was bland and not close to the value of what I paid.Part of the dough was undercooked, which is ridiculous considering they have a pretty thin crust.It is blatantly obvious that this place is understaffed:I ordered several hours ahead for a pickup; when I got there on time, they had not even started making the order yet. I had to wait another 20-30 minutes for the pizza to be made.While I was waiting, the phone kept on ringing nonstop and no one answered it. It was just one phone call that kept on ringing. When I tried to call earlier, I was left on hold for 20 minutes. I finally understood why it seemed like they had so many callers!There were two teenagers in the back making the pizzas very slowly, one ringing up orders, and one person driving the delivery orders. That’s 3 in-house employees on Valentine’s Day, when this place is offering specials. They obviously were doing the best they can but Fresh Brothers could improve drastically if they hired even one more person to make the orders more efficiently.The only plus is they made a heart shaped pizza on Valentine’s Day, which was cute. My girlfriend liked it.Edit: Regarding the reply from owner... the link goes to a survey that will give you a free dessert on your next order. No thanks.
The food is great but the service and people that work there make it not worth it.
The pizza was great! Definitely something I'd eat when going out to a park or at a gathering. I've had no problems with customer service so far after months of getting this restaurant introduced to me. Overall, a good experience with customer service and the pizza!
I ordered pickup at 6:20pm but the food was ready at 6:00pm. Me and my family had to eat cold pizza. What’s worse is the food. I ordered “medium baked” pizza, but this was what I got. Pizza was overcooked, and even tomatoes and bazil are burnt black. My husband complained to the staff, but they said that this is how it usually is. I ordered from here several times before, but this time was the worst.
I ordered pickup at 6:20pm but the food was ready at 6:00pm. Me and my family had to eat cold pizza. What’s worse is the food. I ordered “medium baked” pizza, but this was what I got. Pizza was overcooked, and even tomatoes and bazil are burnt black. My husband complained to the staff, but they said that this is how it usually is. I ordered from here several times before, but this time was the worst.
Ordered personal pepperoni pizza and salad. Pepperoni pizza only had 3 pepperoni total. No fork for the salad.
Ordered a pizza get home and the small pepperonis are burnt and call to complain and am told it comes in burnt?? No offer to fix just that’s how it is.
Surprisingly good and fresh pizza (and Im from Chicago, so thats a complement). Very good.