I ordered a non spicy beef pot and they bring me like a medium spicy one and told me they checked it is non spicy, and told me the red oil is barbecue sauce, it was ridiculous. Also, it’s not my first time here so I know they would come with green tea or black tea with the pot, but when I order without check the menu, when I ask about the tea, the server just said “oh I didn’t give u tea because u didn’t ask, that’s why u should check the menu first”. Love the attitude ❤️ lol
Fun experience! The soups are prepared with vegetables, a protein, tofu, and vermicelli/glass noodles. We ordered 3 soups (house special, beef #4, & curry ) and the broths were very tasty. You choose whether you want rice or vermicelli noodles, and the level of spiciness (mild was just right). The service was amazing, servers were very attentive, asking if we wanted more broth, if we wanted our pot ?on/ off, and etc. Located in a corner of the shopping center.
I love coming here for my own hotpot. My only problem is how long I have to wait to get seated because they are usually very packed and their place is small. I also like that it comes with a free green or black tea and they are usually pretty tasty. Can't wait to go back.
My date and I arrived at around 1:20 PM for lunch. We were seated at 3:05, so we had to pay dinner prices (“dinner” is from 3-11 PM). $16 and a 1.5-hour wait for a mediocre bowl of hot-pot soup that only had a few pieces of (over-cooked) meat in it. Additionally, service was poor and we were charged for a bowl of rice that never came.
Ok so here’s what happened. I used to like this place but absolutely not anymore. The last two dine-in experiences completely destroyed all the good past experience here. After having waited for an hour we were told we’re right up the next party to be seated. One of the waiters said they were preparing the table and it’s gonna be another 5-10 minutes wait for us, despite we saw LOTS OF empty seats inside. Then that waiter left. A short skinny girl with a low ponytail wearing a baseball cap came to the counter. Apparently, she’s reluctant to start her shift, as she ignored everyone waiting near the front desk. After another 40min of waiting I waved at her and asked if I can talk to their manager cuz with so many tables available and not seating anyone is just plainly wrong. She rudely yelled at me:”I’m the manager, talk to me then.” I asked her why we waited so long and still not getting seated and they haven’t seated anyone in the past 45min. She LITERALLY YELLED AT ME AND SAID “ We only have one person working here that’s why we cannot seat anyone!!!” That bit** made it sound like it’s my fault for them not hiring enough waiters to serve their customers (And she was lying. I saw at least 4 waiters inside walking around). What a pure jerk. Nobody deserves 2.5 hrs of wait when there are only 6 parties ahead of you. Nobody would expect that long of wait when they got that useless assigned line number and was told they were pretty close to the head of the line. They don’t care about making people standing outside forever. They just don’t care. I don’t take that BS excuse for making customers waiting ridiculous long time and you were absolutely capable of kindly take your customers to a table inside. Also that bit** who claims herself the manager should be FIRED.
The wait list system is extremely flawed. Firstly they should not allow the 15 mins window for people to return after their number is called. Plenty of people waiting in front of the restaurant and got upset because the queue was not moving. Second, I saw the waitress entertained a group of 10 students- even though only less than half showed up. She allowed them to order their food in advance for their friends. Shouldn’t the entire party needs to be present? In my opinion this place doesn’t care about their customers. I like the food but this place needs to improve on their waitlist system.
Boiling Point is my favorite Mini Hot Pot restaurant in Irvine. It’s always a great time to have dinner here! So delicious ?
Hot pot is good only if you can get to them before 6pm because after that they don't answer the phones or hang up on you .During covid they like the business model of take outs and want to ditch dine in experience.
The queue was an hour long so i just take home instead. ordered the house special. it was not bad but i can't tell what's missing in it compared to the one i had in taiwan.
Good is very stale, wait is extremely long, bad customer service. I also found a hair in my food. Would not recommend; wasted our time and money.