If i can give no stars i would. Customer service was the worst. And the food was nasty. I came in for 3 bigger plates. They had ran out of veggie rolls so the girl in the middle getting the food together told me it would take about 5 minutes. I said I would wait. Brandy P charged me and she was really helpful. I told Brandy I was waiting for some spring rolls she asked the manager and she said 5 to 8 minutes. They had not put the rolls to cook and I had already paid. Keep in mind there where 2 people ahead of me when the first employee told me 5 minutes. So I waited, about 20 minutes after I had paid. I asked the cashier that was no longer Brandy about how much longer and she gave me attitude. I told her I was waiting for two veggie rolls and I had been waiting for about 20 minutes I told her you first told me 5 minutes then Brandy said 5 to 8. She turned around and said I didn't tell you anything with a really bad attitude. Then she goes and gets two chicken rolls and through them at my hand. I asked to speak to the manager. I told her what happened she said sorry and that she would give me an extra order of veggie rolls for the wait. I asked the manager for the cashiers name and she said she couldn't tell me the cashiers name. I get home after about 30 minutes of waiting my food was cold and the chow mein was all veggies with hardly any noodles. This is a panda I usually go to because it close to my home. But to be honest after this experience I wouldn't be planning to go back.
Don't go here. I came in at 10:10, they close at 10:30. By the time I got there they had NOTHING. The manager Michelle said they don't make food so they won't throw it away. There were 2 people in front of me and 2 behind me. They didn't even have enough food to make 1 plate. What kind of establishment doesn't have food 20 minutes before they close? They were in a hurry to leave. I drove 15 min away to get there and there's no food.
Norberto and his team provided top notch customer service!!!! Maxil and Marissa, and everyone were so kind, patient, and helpful to us during a super busy time (right before closing too!). My husband and I weren’t sure what we wanted and indecisiveness can be annoying at times but this Panda Express team kindly made suggestions to us with beaming smiles. I am very passionate about customer service and as much as my husband and I love to eat put at nice restaurants and try new things (we are foodies), we were just flying in from our of town and thankfully Panda Express was open on the way home from LAX. My point is, we have gone to “5 and 4-star” restaurants and the customer service wasn’t matching. So anytime I see hardworking people do their best to provide 5-star customer service in the fast food industry, I’m going to give them their flowers. Norberto, you would make an excellent franchise owner, general manager, or anything that requires senior level leadership! I pray you and all your team have financial abundance and blessings in your lives! Thank you for making our night ❤️❤️❤️ - Noelle (@noelle Bellinghausen on IG)
Bryant was awesome. Great energy and moved quickly to get us in and out and on our way home to enjoy our food.
They keep changing the menu....you never know WHAT your going to get..so how could anything be a favorite? They got rid of Sweetfire Chicken...I settled for Almond Chicken....now they dont have that...SMH
Reason for my rating is that I’ve made multiple orders and every single time they take way too long and end up forgetting something. I had to drive 15 min back because they messed up my order and the best thing they wanted to do was just give me what I was missing and think that’s enough. Terrible management.
Not a big fan of Panda Express. On this day ordered it online and it was ready by the time I arrived. We enjoyed the fresh hot food. Thanks to all the employees for their hard work and dedication.
The guy in the solid Black shirt didn't wear gloves while touching the frozen egg rolls and kept touching his face..Yuck. The staff had to repeatedly apologize because that guy didn't cook more food as we waited a long time for our orders.
It's okay. it's not horrible, it's great. it's okay
Bad good. My rice tasted bad and smell like a dirty rag. Also, the shrimp was bad and tasted old but I don't understand why if the customers didn't stop coming in. Also, the price! What?! 13$ for a bowl of bad rice and shrimp and 1 egg roll