I HATE giving bad reviews :(But here we go, I order the nachos and asked if I could get the guac and sour cream on the side, they told me it couldn't be done it was either I wanted it on or not! And I said "why is it so hard to just give me 2 little containers with guac and sour cream" his reaponse was that it was a health department issue"Well bottom line I couldn't get him to fulfill my order the way I wanted it to be. And when I picked up my nachos at the window guess what? I had salsa on the side!! What is the difference? And what is the big deal of getting something on the side?! Defenetely not a health department issue is just and I dont care about what my customers want issue!
Great service! Originally ordered from La Quinta online(took my money and all), but when I got there, they were closed!So I called Indio and they said come on down! Got there, they heard my sad story, and proceeded to treat me like royalty. Apologized for my trouble even though it wasn't their problem. They did everything they could to mend any potential damage to the brand, and earned my future business.The food at both stores has always been good, but good customer service will create loyalty and cause people to drive a little further when they feel valued. Which is what we'll be doing when we have the craving again.
First time being here and it was ?
Let's start by saying I love El Pollo, been eating at them for years, BUT AVOID INDIO location. Spent $38 there for 10 pcs and sides and 2 drinks, driest oldest chicken I think they could find. My large salad had no cheese on it, a few broken tortilla chips ( not strips) the salsa was nothing but tomatoes and to top it off they didn't even carry ranch like other stores do. Then when I was eating dry plain lettuce I asked for an additional small dressing and was told I only get 1 with a large family sized salad. Serious go to the one on Monterey if you can MUCH BETTER!
My wife loves coming here but she doesn’t like to complain because she appreciates how hard people work. It has happened more than 4 four times that her food order is cold or the wrong order but the last straw is when she found a bone in her burrito!! Not coming back here till they clean up their act right!!
Horrible!! Worst curbside is a Joke! Tales forever amd order is ALWAYS messed up!! I work next door so I keep thinking it will get better but never fails!! Every-time I order its either missing something or wrong..
such BADLY packaged and it was COLD. This location is the worst i will never order from here again. this happened TWICE!
This place never disappoints! Chicken was so flavorful
I been coming to this Location over and over and always they tread me so good , friendly staff , clean and this Location their food taste much better then other Locations in the valley .
Good food we all know El. Pollo loco, the dining room once again with most fast food places closes very early but the drive through even when it's long seems to move quite quickly and the people that work there are.... Umm punctual I'd say