I’m writing this as I sit in the drive thru I’m barely past the order menu and it’s been literally 30 minutes already waiting in line and still have it looks like 20 or more minutes to wait. This Starbucks is extremely slow. It should not take an hour to get a coffee. And once your in the line your stuck there’s no way to get out so now I have to wait. People do not have time for this horrible service.
We are a regular costumer of this branch of starbucks . We have been going here almost everyday for the last 1 1/2 years. We enjoyed their services before. BUT for the last few months. We observed that their services has declined, most of the time they lack basic or major ingredients....no whip cream, no crunch for the caramel ribbon crunch or sometimes they don't have your favorite drinks ? But today is the worst my friend and I ordered 2 Caramel Ribbon Crunch Frapp, Venti, with extra caramel and whip cream and one of the 2 orders will be having an extra crunch. We kept on reaping our orders and we asked them if they for our orders correctly ...and they said yes....so when we went to the counter...we got only one order. That's fine at first coz we can pay for another one and wait for it to be prepared. So we paid for the 2nd Frapp. So we thought we just have to wait at the counter or in the parking lot and have our drinks delivered. But they want us to get it inside the store. My friend said why should we the one to get it from the inside when they were the ones who messed up the order...then one of the staff said.. you are 2, meaning my friend and I equals 2 , so they RUDELY SUGGESTED that one of us should get our order inside...We got so furious ? ? and we thought that starbucks are known to be a very friendly place and they value their customers by giving the best quality customer ? service they can give....but NO their rudeness continued when I got our 2nd Frapp inside , instead of apologizing to us....they justified what they did was correct that we made the mistake in order just one Frapp....now I was really so irritated and asked for the manager ,Brandy they said that she is inside the office. I cannot waste my time with these rude staffs because INeed to go to work. So I decided to put my feedback here. So what's happening to world class customer service in Starbuck. Are these young people never been taught to be respectful to others....or it's because my friend is African American and I am Asian and they think that we don't deserve respect. And good customer service.... tsk....tsk.... Ms Brandy kindly look into this. Your new staffs are not practicing good customer service skill..they will ruin the company they represent which is starbucks and its a bad reflection on you because you're the manager...
Friendly staff, quick service and a convenient drive through define this Starbucks.Near the intersection of 92 and Industrial.
Need better management. They had one sign up that said “drive thru open”. You get to drive thru, and it’s closed. Block your drive thru next time. Wasted a lot of peoples time making them think you’re open.
The juice was so nice and fruity. Love that it’s a drive thru. Mocha coffee was delish as well. Prices are usual. Affordable.
Some of the staff is very friendly despite them being busy and understaffed. Although there was one male employee who didn't quite have the starbucks employee disposition and seem grumpy whenever I go.
Always handling the morning rush well, I enjoy this place because the service - I don't really go to other Starbucks'.
Service was quick. No line and my beverage tasted fine.
Guy at the window was having a personal conversation, with a coworker, the entire time. He handed me my items without even looking at me. Guess the conversation was more important than customer service. ? Atleast our coffees were good.
Drinks made exactly like I like them. Everyone very pleasant. Food fresh and hot