The lady that gave me my order @drive thru charge me and didn't give my card back. She had an attitude when I asked for my free guac n chips that I got for signing up in app. She was in such a rush and I totally forgot. I had to go back to the restaurant and ask for my card when i had already driven to my destination and became aware of not getting a receipt or my card. She didn't even apologize. Bad Customer Service from Ashley. Bad customer service.
I ordered to Double Chicken Tostada Bowls slopNot fit for consumption no leafy green lettuce Ridiculous no double chicken I paid $23.57 I do not have money to give away, I was told they have no black beans, no rice no cheese Bowl was made very triflin and sorry, whoever the cooks is clearly hate their job, it shows, I do not appreciate it, I tried calling 3 times!!!! I keep getting voicemail, I tried contacting CorporateOffice in Costa Mesa they’re closedIm mad I spend my money on pure slop, I have read some of the reviews And basically the same experience as myself, I’m going to have to cookMake my own food
My family and I ordered to go, and they forgot a part of our order. My sister drove back, and once she came back to eat, she found a hair in her burrito. I had to go back again, and informed them but they didn’t seem to care. They didn’t even look in the burrito when I was showing them. There was clearly a red, long hair, the same as the woman in the front giving orders. They didn’t honor what I asked for, so I got another meal in place for the burrito. They also told my sister they didn’t have creamy cilantro sauce when she first ordered, but I received it with the tostada I got. Not sure why they would lie to customers. They all definitely took the whole situation lightly. A hair and two trips back to the restaurant ??
They overcharged me. $22 for one meal. The area is trashy. For that price I could have gone to a better restaurant where it is clean. On top of that they never gave me a receipt
This place is a cheat. For multiple occasions, the crew did not give me my full order at the drive thru. There were days that the churros i ordered were not in the plastic given to me. Today the quesadillas salad is not again given to me. This place is only good at 1 order at the drive thru. Every time i order multiple order, the crew always missed one or 2 of the orders. The Rosecrans el pollo loco location is the worst place to order drive thru. The crew are are not careful. I am so disappointed.
Ugh. I went through the drive thru and ordered a Fit Bowl, specifically the Double Chicken Avocado Protein Bowl As you can see, I didn't get any Avocado. The whole salad is a pathetic mess. I read something about cauliflower rice? Nope. This is disgusting. Definitely not worth the price. Don't waste your time. The description also said 'power greens' I definitely don't consider iceberg lettuce powerful ??????. WHAT A RIPOFF
They make the walk-ins wait and prefer to serve the drive thru customers first.
Came for a Doordash order. Manager here is a cranky old bat of a “lady”. Has no manners what so ever i waited 30 minutes for my order and told her about she had no answer but to walk away.Customer service is unbelievably bad. In matter of fact all workers here are trash not one of them would help me when asked how long will my order take. In general THIS IS THE WORST EXPERIENCE IVE HAD A RESTAURANT EVER ! DO NOT COME HERE ITS A LIVING HELL !
I love the tostada bowl chicken salad it's perfect n healthy
Michelle needs an attitude adjustment. You can be slow and incompetent, but it doesn't mean you have to be rude to people.Get new leadership.