First off, I have to say Philz coffee is a unique experience, my first visit was nearly five years ago at there DTLA location. I’m not a coffee snob or enthusiast, I don’t go to Starbucks or coffee bean every day. I remember walking in feeling a bit confused. Where do I stand, how do I order, is there 3 lines? Well, there isn’t and I’m glad I told them it was my first time. The server was very patient and asked what kind of coffee do I like to drink, cold or hot, sweet? We went with the Mocha Tesora! I spotted their shop in Glendale on the way to my hotel, I was hoping to grab some the next morning. It was a Sunday around 730 am, I called and asked if I can place an order over the phone, the young lady politely said they don’t because they don’t have a form of payment. Then I said, I got a golf tournament can I be in and out in less than five mins. When I arrived, I was the only person to order along with another customer waiting for his coffee. They made it happen! Of course, I had to get the mocha tesora but, I did see other specialty drinks on the menu I would like to try.
This place is so good, the line is constantly out the doors and around the block! I went in to get myself and my boyfriend some dessert and didn't know what to expect but once I was in there it felt like heaven! They have cookies, cupcakes, shakes, you name it, they have it! They have very unique treats and I wish I could explain or write down the names of the stuff I ordered but I just pointed and paid - it was so good lol Definitely have to visit if you're in the area!
The cashier left somewhere and we were waiting for her for 10 minutes simply to place an order. I guess she was collecting an order for someone else, but aren’t some other people supposed to do that while the cashier could be taking orders? By the time we finally made an order, there was already a big line behind us.
We really enjoyed our coffee, but the service was soooo slow. Also, there’s a lack of clarity in the menu: they could simply explain how it works (what can be added to the drink, how to choose, etc) - at the moment there’s just a list of plain black coffees with some recommendations.
A great place for coffee lovers! Each cup is made to order with some.unique blends. Their iced mocha is one of the best! If you are a tea person, the menu is a bit more limited but does have a few options including a house blend chai that is good.
The people who work here are upbeat and seem happy to be there. They also have a plant based breakfast sandwich that is delicious. ?
Really wanted to like this location because it is right behind my house. This location isn’t very conversational, or at least this afternoon they were not (no Hi, How are you?). The girl working the register seemed irritated that the person ahead of me had the audacity to order. Drinks were not good which is odd for Philz. The barista seemed to be kind, can’t remember their name- started with an “R”. Probably will go out of my way to go to my regular location off of Hope where I can get coffee and an enthusiastic greeting. It was worth a try though!
This line here is out of control I’ve been waiting to order for over ten minutes I have no idea why it’s taking this long. They’re almost out if pastries and it’s 4 pm. Granted it’s Presidents’ Day and it must be busy but considering there are only 3 people ahead of me in line and I’ve waited this long so far is really giving me a terrible first impression. I don’t get it are they doing online orders before anyone in person?? There are three people in the kitchen. I just payed 6 for a large cold brew I hope it’s worth it. Looks like all the seats are taken inside there is outdoor seating. I know Philz generally for their work-friendly environment, you come to Philz and get a coffee and they have chargers and Wi-Fi and restrooms you can use. This location the music is kinda loud. The interior has a couch and a big desk where various people are working in different things. I’m waiting for my cold brew now and I see a bunch of orders for what I’m assuming is online orders and I just don’t get it because if it were me I would focus on the folks who actually come in the store first instead of getting a bunch of drinks done. Oh wow I just tried my drink and it raised my 3 star review to a 4 star!!When all is said and done the staff here does seem quite friendly and it makes me forgive them for the wait time. They’re probably short staffed like most places are these days and I understand that.
Slow. Like, insanely slow. Like, the store wasn’t busy at all, and getting a drink still took over 15-minutes. Chai Latte wasn’t great. Customer service was interesting. I can’t say that I’d come back here to Philz again. Was just meh all the way around.
Granted the line was kinda long but overall the place is friendly and I really enjoyed the coffee that was made for me! Would recommend 100%!