Friendly staff, quick service and great store layout.My welcome gift is a bonus-- beautiful looking mugs! The associate who helped me is just amazing- Anthony (hope I spelled that correctly) is the best!(Thank you again Anthony!)
Everyone is very friendly here, I also want to extend a specific thank you to Rachelle for always being so helpful. Thank you for the extras, that was a nice surprise!
The store manager close the door early, before the business hours. Customer service was terrible.
This the first time I had ever been to a Nespresso Boutique, my experience was great. The lady and gentleman inside who helped me were very kind, patient and informative. Thank you
Even pandemic situation,I think they do the best to their customers.I was so satisfied to be there.
Worst customer service around. Not helpful at all.
Julyan was very helpful and pleasant to work with. Easy Nespresso order, got the coffee I needed (on a member deal that the rep made me aware of) and some descaler for my machine. Very satisfied with the process. Will be back to this location for coffee more soon. Thanks Julyan!
Took too long wouldn't let us in despite the store being damn near empty
This store is great. Everything is showcase elegantly and the staff are super nice.
What a horrible experience. ZERO STARS IF POSSIBLE.I drove from Hollywood because their hours on their Google Business page said they close at 9pm on Saturday night.After standing in-line for sometime outside in the cold, the associate from the store stepped outside and said you can't go in, but they took the customer standing in-front of me in.After I told them that their hours say they close at 9pm, the worker/associate said, look at the window there is a sign that says we close at 8pm. I told him that is not what it says online, and there is no way this makes sense when someone is driving from another city to see what the sign on your window says when online it clearly said 9pm. Where is the logic in this?The associate was so arrogant. His reply to me was I don't care what the hours online say, look at the window.Anyhow, I will no longer be giving business to Nespresso Americana. What a horrible experience. Instead, you should have said we apologize for the inconvenience that you had to drive 30 minutes and we will look into fixing the hours which state otherwise online. (which they just changed to 8 pm after this incident, I called the corporate office and complained).But the employee's response was I don't care that you drove from Hollywood, look at the sign on the window says 8pm... REALLY? What an attitude and how arrogant person he was working at Nespresso (I'm sure your co-workers hate you if this is how you carry yourself). Future customers who are considering in going here, next time don't bother to check their business hours online, first come to Americana, check what paper sign they have on the glass door, then drive back home, and then come back, to make your purchase, lol. What an idiot he was.