The quality of service has really dropped over the past few years at this Mc Donald’s at Glenoaks and Western. I remember going to this Mc Donalds in 2013 and 2014. The management were typically middle aged women from the local Glendale community. They treated me professionally and with good customer service.Unfortunately today those workers and managers have been replace with younger people with poor customer service and professionalism. Two recent examples from my last two visits:A few weeks ago at 9 a.m. during breakfast rush hour, the manager arbitrarily locked the entire McDonald’s lobby doors off so no walk-in customers could order from the restaurant. She literally locked the north, south, and east entrance doors to customers who arrived by foot.Today (May 24, 2022), a young manager who said his name was “Geraldo” stood behind the register to take my order. I was the only person in line. When I told him I would please like to have a “Deluxe Big Breakfast and a large Diet Coke, please” , he waved me aside with his hands and began conversing with a lady who was seated far in the back of the restaurant at the Glenoaks entrance.When the lady asked him to serve me instead of talk to her, he returned to me and said he didn’t hear a word that I said and that I would need to repeat my order to him from the beginning. He further stated that he wasn’t acting passive aggressive towards me out of bias (I am of African American descent). Nevertheless He continued to speak rude to me through the transaction and I just came there for breakfast after taking a long hike above brand park library that morning.This manager - whose job is to provide basic hospitality service - clearly does not enjoy serving people from ALL ethnic backgrounds. I have lived in So Cal for 35 years and taught in East L.A. for 20 and recognize the pattern of this manager’s behavior, unfortunately.I hope Mc Donald’s corporate can retrain Manager Geraldo and also recruit more workers to this McDonalds who are professional and enjoy serving ALL people - like I did when I taught public school in Southeast Los Angeles.PS: I gave this rating an additional star because I have had better experiences with their drive through when I was in my late model , shiny clean car.
Basic..... Dry cold fries and an ill prepared fish sandwich. A dollop of whipped cream on my Frappe with barely any caramel on top.Disappointed.
45 min wait for two breakfast combos. Walked in to order. Car drive thru line was epicly long.
A known consistent experience made even easier by ordering via the McDonald's app. If one uses the Curbside option, a completely touchless experience is possible.
Went for the mcrib. A little slow with a long line in the drive through
This place is ran terribly. It's like no one there knows what they're doing or care ... Orders are always wrong and I've had my money taken without getting what I ordered.
To slow, no one to help and have to ask for every single item otherwise you don't get it.Cleaning lady is very polite and very helpful. Please recognize her work.
Mc donalds use to be cheap and fast back in a day. Now it became relatively expensive $30 for two meals that I waited for 20 min…. Yea interior became a bit nice. But there is no reason to come to mcdonalds except for fast
Ok my drinks always taste funny or like soda water
Food is consistent, love them McGriddles!!!This was the first time ordering with the big screen...It was fairly easy to complete