I got there to eat with my 3 year old who loves panda and my 11 year old. we asked for our favorite food and by the time I was getting ready to pay a 5 feet Hispanic male started to complaining about my 2 months old puppy that I was carrying on a dog carrier. He kept screaming over and over for me to get out to point that I felt harassed by him. I asked him what do you want me to do since I was ready to pay and told me to leave that dog were not allowed in the restaurant. As I was living customer asked me what happened they notice my 3 year old started crying about his food. this guy of name luna to confront me in a way to start a fight I just walked out.
The food wasn't that good like it is a any other panda express and at the time to pay it was $13.90 and they charged me $14 even without asking if I wanted them to round up the amount, I asked and they claimed they did no have enough coins. My experience at other panda express is that they ask if you want to round up the amount, but they never round it up your way its always towards the company like they don't have money, I'm not that happy with panda express.
Was told they would have my total when I got to the window so when I got there the lady said it was 19.10. I handed her $20 she gave me my food then asked if I'd like to donate the rest. Because it was not going to be used towards tips for the employees or go to some charity I said no. Then another lady came up and told me I would have to give the food back. Really? They go through all these safety precautions for covid yet they want you to give back the food thats already in the car over 10 cents? Don't think anyone could get more unprofessional then the people working at that establishment. Obviously this company not only needs to do better training on customer service but on health & safety as well. Also probably a good idea to make sure customers have exact amount before giving them there food if you're going to have an exact change policy.
Nice and clean and fast workers.
Food was delicious, fresh and hot.Service was awesome.
Typical fast food quality. Not great but satisfying
Always consistent fresh food and service, East Coast or West Coast at reasonable prices. When we want good chinese food on the road and at home, can't go wrong with Panda.
My wife and kids got panda this afternoon. Once we got the order via drive thru, my wife unwrapped the bag to check the order and was missing two sides. She called and a very rude lady put her on hold for ten minutes. She then came back on the phone and said "I don't remember missing anything". The dumbest response imaginable, so that explains why she did forgot the two sides, then said "next time you come i can give you those two sides for free".I'll take you up on that amazing offer, I will also make sure to ALWAYS check the bag before leaving the drive thru.
There were a few things that has gone terribly wrong:First, your website stated that this location is open till 10pm. When we arrived right at 9pm (to pickup a mobile order that is to be ready by 9:05p), we can see from outside that the inside is already cleaned and chairs put up, and entrance door LOCKED. I guess I could help excuse that they're only open with drive-thur, but wait a minute, I'm here to pickup a mobile order - and this is the gist of what I'm going to write about. What was appalling is that at that very moment, one of the employee (let's call her Manager-A, with a headset) was opening & re-closing the door for an employee to leave so I began to explain that I'm here to pickup an mobile order that should be ready very soon, if not already ready. She continued to re-lock the door and walked inside away from me without bothering to address me.I continued to stand outside of the door and tried to get the attention of any of the employees (there were like 5-6 employees) behind the counter. Finally another employee (let's call her Manager-B, with a headset) just signaled to me with hand gestures that I need to go through the drive-thru as the dining area is closed. I told her (shouting through the shut glass door) that I'm just here to pickup my order which should have been ready by now; They didn't even bother to ask the name/check the status of the order. She just gave an excuse that "oh your order is not ready, go to the drive-thru". This is crazy as my order couldn't have been simpler - it was 3 orders of chow-mien side!As the dining room has been closed, there were already a bunch of other customers (upon realization that they have to go to drive-thru instead) lining up at the drive-thru. I told her that the purpose of the a mobile order was for quick pickup, having to wait in line at the drive-thru following other customers who were there to order and wait for an order defeats the very purpose of mobile app pre-ordering.In the end, I left at 9:06pm, my order should have been ready anyways, but no employees were there to help finish and pass me the order.
I have gone through the drive thru twice for dinner and both experiences were disappointing. They don’t fill up the two entree and one side styrofoam tray. They give only half scoops. I have never complained about a Panda Express location before, but this location is awful. Take my advice, don’t waste your money. If you want good American Chinese takout food go to King Eggroll where the food is fresh and the portions are large. At King Eggroll, you actually get what you pay for, unlike the Gilroy Panda Express where you get ripped off.