Closing early is not okay. I understand that people want to go home. But you're still paid to be there and do your job. If you're supposed to close at 9:45 PM close at 9:45. Don't lock door at 9:35 PM. As it is when you check your website you're supposed to be open till 10:00 PM. Also Google maps says 10. But your personal little sign that you slapped on the door says 9:45 so at least stick to that 9:45. Super angry not going back.
The service is subpar, they often close about 10 mins early because they’re trying to close and leave sooner.. and they always run out of items like peanut Butter. Unimpressed and the team members need better customer service
Ordered the unicorn creature creations and it was suer cute.
I picked up my DoorDash order and so convenient. Definitely coming back
Baskin-Robins ice-cream is my favorite but sadly this store is quite dirty. Makes me question the safety of the food.
Came here to get a cake for my husband and they have so many options. Definitely coming back again.
just picked up my ice cream and shake and it tastes so good. definitely coming back
I come to this store very often and love this place absolutely! Get cakes here often and we picked up our bunny cake and it was adorable. I highly recommend this place. Great service and top notch quality.
This is March 2021 and in January 2021, my daughter turned 13 and wanted a cake from here. While eating her chocolate cake , we found multiple strands of hair in them .... and you can imagine how that went.I went to the store the next time but the owner wasn’t present so I sent an email with pictures.No response was ever received or apology or even just acknowledgement of that email.Today 3/31, my kids ask to go in there and I remembered to talk to the owner but her response was shocking.After I asked her if she checks her emails she said yes and always I proceeded to tell her my experience.Her response was something like this“I will have to check with my production line , we don’t make anything here “ I said Ma’am is that all you have to say ? I was hoping for you to acknowledge my experience and at least take responsibility for that moment ruined and the fact that I returned to support your small business. But oh no .... she went on to scream in-front of her staff asking me to not come back . (Like I was ever ) I also went on to pay for my daughters ice cream ? as she yelled “ don’t come back”.The level of unprofessionalism was astounding, in-front of her staff and my lil 8 yr old daughter!!If you can’t hold yourself together and apologize to a client may be you should reconsider your business strategy in such a small town.It’s such an inappropriate move towards a customer from a boss/ owner .I will not be returning and I will make sure I tell others of this behavior until you improve your customer service.I am sure I am not the only one that has had this but I am just the one deciding to write about it. I love to support small businesses but this should not be acceptable customer service in any business.
The single scoops are so little. They barleyyy put any in and it’s not worth the price. There was a lot of attitude and when I walked in I was hit with a wave a heat and the air was thick. Not a pleasant experience.