I've been on a streak of bad experiences at Pollo Locos all over LA. Tonight I arrived and there were 4 people ahead of me. It was busy but not crazy. Unfortunately this location must have been understaffed because after the cashier took the first lady in line's order, the cashier began putting orders together. For both people who ordered ahead of me and online orders about 4 orders or so. Then she ran outside twice to deliver the curbside delivery. The two women at the front of the line began getting upset. They were yelling at the cashier and almost left. They felt ignored, all of the customers in line did. Around 12 minutes of not getting anyone to take their order, they yelled really loud. Then someone out of sight asked what was going on. The cashier explained how the ladies were upset because she couldn't help them. Then a man appeared at the register, he wasn't very happy about it. The two ladies even exclaimed "What did you say ?" Apparently not happy with his answers. Their experience with this man (manager?) was not smooth and easy. I thought this was bad but got worse when I gave my order. I just tried ordering nicely not bringing up the long wait. This person was not nice and didn't apologize for the wait. I tried using the El Pollo app for a coupon and I scanned it and he said OK and ran my credit card. I looked and noticed it didn't give me the discount. Once again not apologetic he shrugged his shoulders and said "you scanned it". I asked a couple more questions if it is not good at his location. He didn't answer. Then I got a little upset at his apathetic attitude. I brought up the 15 minutes of standing in line with no cashier. He gave me $2 back but didn't apologize and rushed me off. This used to be one of my favorite EPL locations, but now I won't go back.
This location is the worst. I got here before it open cuz I got a early lunch. They open at 10am and they didn’t open the doors till 1040am. I was standing there and the employees did nothing. I knocked on the door and they said that they were still closed. When they did open I asked them why was it closed and they said I could go somewhere else. This location is pathetic and the employees don’t give a dam about customer service.
So tired of places that lock doors during the day even when the drive thru has 9 cars in it. Just do your job!!!
Services was good, but the food was horrible I love pollo loco but every time I come here the food it dry and cold?, I will never come back to this pollo loco..
The worst experience I have wowwww we waiting like 20min in line no cashiers on duty wowwwww no lemons ? bad service food is ok but to be honest the whole team at this location is orrible please people go to another pollo loco another location please tables dirty floor dirty attitude bad and worst experience ????
I went this morning, asked for extra dressing. And was told one per order, when I told the rude young lady I will pay for any additional, she closed the drive thru window and didn't go back. On top of that the food had no taste. There's ALWAYS something when I go this location. But this one was the last straw.
Always guaranteed to wait for your order more than 20 mins just a headache to go to that location carson is a good and fast spot to go to.
Love there pollo bowls double chicken. So much yummy in one bowl
They've made too many mistakes on the orders the past few months. Each time I've gone, either an item was missing or they gave me the wrong item. I ordered a meal with one mashed potato (no gravy) and a broccoli. I recieved two mashed potatoes (one with gravy). No broccoli!
Best homemade tortilla soup! The keto burrito is great also