Okay so we ate here for the first time over this past weekend. Upon entering, the crew of 4 that was working, were joking, laughing and carrying on (which was okay with us, cause hey, you gotta have fun). Anyway, we were greeted but weren't ready to order because we never been here before. However, the young lady that greeted us just said "when you're ready, let us know"..... there was no recommendation of what was what or what the menu offered, rather she just walked away. Upon figuring out what we wanted, we stood at the for a good two minutes before being asked if we were ready to order. Once the staff noticed, a different girl besides the one who originally asked us if we were ready took our order. For starters, her 'strawberry shortcake sweatshirt' (no uniform) was dirty, hair wasn't brushed and her attitude was horrible! She rudely took our order, then just walked away. Another woman (who seemed to be the manager) took the order from the girl and began to make our sandwiches. So check this out, she did have gloves on, but nobody on the crew was wearing a hair net.Though she handled the food respectfully and was clean about it, I began to look at what the other staff was doing. One girl went into the back of the house, and another began to fix her lunch without washing her hand. She served a cup of soup and cut two slices of bread from the same loaf that is used for customers with no gloves on, just her dirty hands. After noticing that, I continued to look around and noticed how dirty the floor was, both behind the counter and in the dining area. I thought to myself Hmmm..... you got a 4 person crew here and your establishment is filthy. I looked at my wife and told her, look behind the counter and look how dirty it is. She agreed! Anyway..... our sandwiches were made along with a cup of soup (oh yeah and with 2 slices of bread from the same loaf that the other worker cut from with her dirty hands). was served. Long story short, is that the sandwiches were decent enough (just too much house sauce) but the soup was powder based and not to tantalizing at all. As for the 2 slices of bread, they went straight into the trash. I give 2 stars on cleanliness and horrible attitudes alone. Sandwiches get 3 stars....
Did not accept our coupons that didn't expired a month out. Made us wait a long time for our order.Food was great but service needs to get retrained
Good taste. Often more pricey than you'd expect. Pretty slow at making your order at this location though.So I prefer River Park location
The sandwiches here are absolutely delicious! The veggies are always fresh and the bread is divine. I live down the street from here and went to get sandwiches there very often when they first opened. I can't give this place a good review though. The customer service is just.... not there. It takes forever to get food. They are SO slow. I started ordering online ahead of time, but even then, after waiting until the designated pickup time, I'd still have wait 20-25 minutes for my food to be ready. I feel like the people there are friendly enough, they just don't seem to have any sense of urgency when they interact with customers. There doesn't seem to be any type of system for making sandwiches quickly and efficiently, such should honestly be high on their priority list. Also, there were always a bunch of flies hanging out in the windows and near the door. It made it very unpleasant having to wait in there. And finally, the restaurant is VERY expensive. For me to order an 8 inch veggie sandwich with chips and a drink, it is usually around $25. We pay the same amount per meal at Chili's or Olive Garden, and get much better service and a more pleasant experience. I wouldn't mind paying so much for this place if the service was better, specifically faster, and the restaurant didn't have so many flies.
The 3 ladies working where trying hard. Unfortunately it was a complete waste of $60+. The clam chowder was squeezed from a bag into a styrofoam cup and microwaved. My daughter liked her sandwich. Maybe with better staff support and some organization it could be better... wait times are long even when ordered online. Sad experience overall.
The start of a good sandwich is a good bread. It doesn't get much better than a crunchy outside and soft warm inside sourdough.
The service was excellent. The rep took my order quickly and helped me figure out a sandwich. But I ordered clam chowder got potatoe soup.
Definitely a place I will continue to come. Worth every penny. Sourdough is extremely fresh. Talked to the owner and he definitely cares about customer service and quality of food which is hard to come by now a days.
I ordered a BLT sandwich I was very disappointed as the the bacon consisted of the precooked bacon very thin. The GRUB HUB menu described this sandwich as follows. Unfortunately I was very disappointed not sure I'll order again.Please choose your toppings! Thick cut Smoked Bacon on our freshly baked Sourdough bread, built how you like it!
Second time I’ve come here, hoping that they would have improved their service. I placed an online order and waited about 30 minutes before arriving. Order was still not ready after the time it was supposed to be ready. It’s a busy place with good food, but they don’t seem to be well organized. People are waiting for orders, or even just waiting to order.