Just a mess with worker's. Had to leave ? my lil family really wanted to eat there. My son started to cry because he wanted to eat and at the end they let us leave empty handed ?. Now I had a crying child very upset of the situation. All I wanted was broccoli beef ? ? the communication was beyond awful ? I really try to understand language barrier and be patient. We live in the valley I'm used to it but I've never had this big of an issue in what I think was simple. Pork chowmein, pork fried rice, beef broccoli ?. Took about 15 mins going back and forth and just ended up leaving. I've never posted but man this was just one crazy experience ?
Customer service is bad! Went in there and had questions. When I had asked the lady in the front what the soup sizes were she was giving me an attitude already. She went to grab the container angrily and said all sizes are the same for every restaurant. This is not true. I had been to Chinese restaurants where the containers can be longer or shorter. Then I asked if they had crab wontons and she said yes they have fried wontons so I ordered that along with 2 soups. When I went back inside to see if the food was ready I asked her if they did Shanghai beef there. Again, with her attitude she said no don’t I know every Chinese restaurant is different and they don’t have it there. She could’ve clearly just said sorry no we don’t but instead she made a rude comment. When my food came out I looked and the wontons did not have any fillings inside so I told her this isn’t what I ordered. I ordered the wontons with the cream cheese inside. & she started saying they don’t have that. & why didn’t I say that. Clearly in the beginning I had stated to her if they had crab wontons and she said yes they have fried wontons. She didn’t state that it does not have fillings. I asked for my refund and instead she was trying to argue until the manager came out & told her to refund me back. I had told him she was already rude from the beginning when I walked in to order. When I walked out she yelled don’t come back. Yes I won’t come back because there’s other places I would rather go spend my money at then a place with rude customer service.
If you haven't gone to lunch yet then I don't know if you live in Fresno. Pretty good food they do give a lot of food it's kind of your standard run-of-the-mill Chinese joint. However they produce awesome meals.
It's not original owner from year 2000. Food was not good. I haven't ordered since 2018, decided to order from Lums combination plate C it's nasty. And they charge for hot oil when the meal should come with hot oil..good thing I know how to make my own. Will never go back, time to look for new Chinese restaurant. Which we found one Hong Kong and Mings restaurant.
Delicious and very generous portions for a great price. The service was clear, communicative and very friendly. Also the mural on thr building next door it's totally worth checking out!
Been going to this restaurant since i was a kid with my dad always helpful staff feels like home when i walk through that door
Their plates are well worth the prices. You can feed 2 ppl or more off this plate...I will be coming back
Lums a great place for Chinese food. My opinion has been a favorite for me.
Their plates are well worth the prices. You can feed 2 ppl or more off this plate...I will be coming back
Been the spot for decades now. Sup gum is goto. If you are looking for bougie cuisine, go to pfchangs. Genuine neighborhood Chinese spot. Parkings in the back. Lock your car