The cashier assumed me and my friend were paying together but we were paying separately. She didn’t even ask if we were paying together. She charged me for both ice creams. When she recognized what she did, she asked her coworkers what to do. They all just shrugged - not knowing what to do. One shrugged her shoulders, “Just pay her back.” Don’t know why I couldn’t just get a refund though and be recharged?It was busy so I decided to just have my friend pay me back. They just seemed totally unbothered and unwilling to solve the problem they made. Whatever.
I had a bad experience here with my friends on Prom night. I get we were the customers who came in before closing, but we were quick with our orders. Coming from a teenager myself, they were just RUDE, besides one employee who handed us napkins. That’s all we wanted. We didn’t get napkins and knocked on the door for 10 minutes and they proceeded to ignore us and blast their awful taste in music .
I called to ask about an item I did not receive in my order and they hung up on me. I called back thinking maybe we were disconnected and I repeated the same thing and before I could finish they hung up on me.
Great ice cream well hand made fresh.
Always, a lovely scope of love ❤️ Yummi
You would get great customer service if you are white. Saw a white couple walk in get greeted served before me waited to be asked patiently after about 10 mins I left not once any of the employees working in there ever said anything or even looked at me or acknowledge I was there. This was my first time ever and last.
Best customer service in Fresno!!! My pregnant wife an I had a blast crushing cravings with delicious ice-cream. Treat yourself!!!
Went here after dinner. I haven't had their ice cream in ages. And I still haven't, I ordered sorbet and my wife had the ice cream. They are nice, at least the staff that was there tonight, couple of girls and couple of guys. I wasn't going to leave a review, but after a few minutes sitting there, eating, and reviewing their menu. I realized the music on the overhead absolutely did not match the establishment. It was playing some very established Mexican music like I would find at El Rachito or Taqueria San Mateo(great places for Mexican breads and tacos/tortas etc. respectively).I just want to recognize them for making such a bold choice. Chances are I'm going to be heading to Cold Stone after grabbing tacos, or at least it will always cross my mind. (I'm also glad they were not playing Xmas music already. ?)
Greeted us as soon as we walked in! Pleasantly clean! Ice cream stocked and ready for my belly!! Delicious!!!
Horrible customer service. Guy with curly hair was rude & did not comprehend what he was doing seemed like he was under the influence.