We placed an order at 8:38pm and the order was ready at 8:55pm. While we were eating an employee asked us to leave and eat elsewhere. I’d rather they tell me ahead of time when placing or receiving my order.They took the order and then told us they’d run out of a few things having us replace items at last minute further adding to the delay.I won’t be coming back to this place. This is a terrible experience.
?It’s a great spot. Obviously we know well what Panera is about so no questions about that.To sad that WiFi service is not working properly, or at all. So if You try to do some work You may try other places nearby.P.S. Hopefully after this remark, the management will take care of that matter, unless it is on purpose.
I placed a drink order at the Pacific Commons Panera but because that location closed early I wasn’t able to call and cancel this order. A woman who identified herself as Andrea (the highest ranking person at this location according to her) could not be any less accommodating or repulsive in the way she mistreated us. She was unwilling to make any kind of exception (even when we showed her proof of purchase and a time stamped order number too) and was overly stubborn about the other order needing to be cancelled and then placed again at this location but the other store had closed for the night. Very strange. From a professional viewpoint, Andrea was extremely immature and did her store a huge disservice by arguing with me in front of so many customers. My issue had such a quick fix but Andrea took the issue all too personal, as if the beverage was costing her anything other than her time.
Had a poor experience here with a person named Andrea. My wife accidentally put an order in at a location that closed for the night and Andrea would not accommodate getting the order, which was one large fountain drink. At first she completely denied, then offered a small drink, saying that it was out of customer service, but she never was willing to look at the order number we had. On top of it she had a terrible attitude the whole time, accused me of trying to "pull something" like I was trying to steal a free drink. I could have gone over to the self service cups and taken one, but I tried to do the right thing and explain the sithation.Then as my wife was calling to explain the situation, she kept declining the call and saying that there were no calls on the line. She also hung up on my wife and pretended that there was no call when I was standing there and heard the call.
i definitely recommend this place .place is clean , food is delicious ?My daily place for a morning coffee ☕️only concern is , coffee dispensers are refilled with delay
The service in this location got much better in the past few months. Faster service. Cleaned regularly. And food quality is good. Their online ordering and instore ordering is very smooth. They fixed all the glitches they had in the past. Kudos to the manager and the team here in Mowry, Fremont, CA
Worst service I ordered two chocolate chip bagels and they were stale and old there was no butter in the bag or knife. I had to throw it away and waste my money. Never going back here!
I ordered online and the order wasn't where orders are picked up. I had to ask a worker for help. The sandwiches and salads are okay.
The store is nice and cute, but they make everyone order at a digital kiosk that doesn’t get sanitized often (which makes it completely COVID unsafe). The mac and cheese sandwich was tasty albeit served cold. The squash soup was lovely, and tasted refreshing. Don’t bother with the smoothies - they’re overpriced, too thick to fit through the straw, and lack any taste (seems like they tried to copy Jamba Juice but completely failed). All in all not a fan
Fast service, breakfast selection is great but could use a little more maintenance on thier soda machine