Worst service ever! It seems like our server cares about all other customers except us. She was working on all other tables and we had to stopped her from walking away to ask her for things. Seriously, if you do not want to serve us, please let us seat somewhere else. We are here to spend our money to get the service we deserve. We waited for our entrees for 40 minutes, she did not even care. She kept saying it’s coming, 20 minutes later, nothing came out. Even the server who is working on a different area came over to offer help. In the end, we canceled the entrees. She did not apologize. She just walked way. Later the manager came to give us the meal for free. We did not take the food. We are here to spend and enjoy your service, not to get a free meal! Will never come back!!
Went day time and had a long wait. The hosts & servers seemed very busy but kind when greeting. The woman in charge was quite rude to the employees and our medium size group coming to dine. There was plenty of room in the servers’ opened seating but the manager shoved our group into a back corner resulting in poor service. Food was good and I don’t fault the poor service to the server but to the manager for placing us so far away from the rest of the server’s tables. I hope the next time I visit the manager doesn’t have a breadstick shoved up her a—— ? Other than her, this place was 5 stars.
Recently I visited this location on a Saturday right before Easter Sunday and Ann the manager was amazing! Originally I called ahead to place my order for pickup but unfortunately I was unable to get through to anyone. Since I had special request I needed to speak to a team member but because I could not reach anyone over the phone I had to drive in and place my order in person.Due to the inconvenience, Ann went out of her way to make things right. She even offered me a dessert and a beverage during my wait. Thank you Ann for listening to my concern and caring about my order issue and making things right I will defiantly visit this location again you made my experience so enjoyable.
It's a hit or miss with them. This time my family of 5 were all there and everyone got their food except for me. I waited politely, but after 25 mins my family was done eating and I flagged down the manager to tell her to cancel my order. She said she would, "take care of it" which I thought was canceling my order instead she brought my food. Which sucked because my family is all waiting for me to eat now! Dumb. And she never took my food off the bill as a "my bad we F'd up"I just paid it and left. Not going back to this one again.They missed the ball here. Hope it doesn't happen to you.
Great food but very poor customer service. Upon entering the store, there was not a host or anyone to greet us. It’s okay, no problem with us. However, when someone actually comes to the front, she doesn’t even make eye contact with us or acknowledge us. A simple “Hi, I’d be right with you” would’ve sufficed. Moreover upon walking out, I asked one of the servers “ma’am do you have any of the chocolate mint candies”, the server doesn’t even answer my question she just goes ahead end hands me the candy. Needless to say, we will not be back.
Very poor service, and it being with the pandemic still rapid the server tried to put us to close to other customers. She just did not care and acted like she did not want to be there and didn't like her job. So we just left I give it a no star.
We did curbside pickup. The order was correct. It did need a little warming when we got home and it tasted good
Olive garden's customer service has always been good, but their food has dropped so much. Lasagna tastes mushy and plain, spaghetti tastes worse than jollibees. Soup and salad is ok, but most entrees, are just so bad for their price. I used to come here a lot with my friends in high school. Maybe my taste got better over the years, but their food's taste has gone down that's for sure.
Only liked the appetizers, the rest tasted like microwaved school cafeteria food. Chicken parmigiana very dry. Male server with curly hair had a rude/sarcastic tone the whole time and it rubbed our group the wrong way.
I went there today with my daughter and we had are you can eat soup and salad and she created her own pasta. The service was lousy and the server he was not a friendly. When the food came the pasta was cold and they just put warm sauce on top the gnocchi soup was ok but it took a long time for the food to come out we had to ask three times for our garlic bread.Overall, I would not recommend this restaurant if you want real Italian food just doesn’t cut it for me. Very unhappy with the food and service.