Went to order some pizza today around 3pm-ish. Arrived to locked doors, open office door, alarm turned off, a handwritten sign saying "Open 3pm" and 4 different groups of people saying they ordered pizza, received notifications that their orders were ready for pickup, only to arrive to find the same thing.... a closed without notice restaurant. All of them had already paid for their orders. 3 of the 4 groups were on the phone with Corporate Customer Service and were all told the same thing: "you have to speak to the manager of the franchise location." Since the alarm was off ( I install alarm systems and camera systems) I considered just breaking their window, making my own pizzas, stealing all of the money in the registers, and destroying their DVR so there would be no footage of it happening at all.... but smarter heads prevailed. I would hope we see Corporate pull their franchise rights from them for this, but don't have much hope of that based on how the people were treated by them over the phone. I can't believe people can have no repercussions for running a business this way.
Food is always great at this place. However, yesterday (8 Mar 2022), i had to wait for them to open at 5pm when the website said opening hours is at 9:30 am. Been calling the store with no answer pretty much the whole day until someone answered at 4:30pm. I was told that the manager did not show up. Management needs to fix their manning problems as well as to the top so as to not inconvenience customers.
Ordering online was super easy and the text updates were great but we live 9 mins away and it took 35 mins to get our food once it was said to be out for delivery.. we received our food cold ? we won't be returning.
Despite the scheduled time to pick up I waited 15 minutes, the pizza was half done, more doughy than cooked, cheese was sparse. Rewards are calculated in depreciation manner( for 10.99 base price, I get only 20 rather than 22 points). In CA national promo are not honored, and it varies from store to store even in CA , very disappointing.
It took nearly an hour for my pizza to be delivered. By the time my order arrived, my pizza was cold and my soda was warm. Not happy. I live less than four miles away, which is a seven minute drive. Completely unacceptable.
The staff was overwhelmed and rude with customers. There was 4 or 5 cars waiting for curbside pick up and all of us ended up going inside to a cramped lobby space to get our pizzas. We all waited because the girl at the counter kept taking phone call after phone call instead of helping customers in front of her
Easy ordering, pizzas were ready quickly and tasted awesome
The crew got my order right. They even remembered to give me the drinks I ordered.
My pizza was extremely cold by the time we got it. If was hot it would of been great. I don’t know if that is Pizza Huts fault or DoorDash fault.
I use the cubeside pickup and the people are always courteous