They were so short staff with only 1 server. We had reservations at 6:15 and did not get seated until 6:45. The portion size was way smaller than it used to be. Will not go back
The food was lackluster. Service was good though.
I bought steak and shrimp fajita to go, its no longer the same like before. This time time their food is NASTY AND DISGUSTING. NEVER EVER GOING BACK TO THIS PLACE IN FAIRFIELD, CALIFORNIA. ?
They were unable to honor my reservation so we decided to eat elsewhere
The ambiance and Custer service was good. The food was ok.
Food was cold and didn’t look fresh. Flautas were soggy & fajitas were not sizzling
This place is a hit or miss. Hostess not very welcoming. Staff will walk by if no hostess available and sometimes you are left waiting with no one to acknowledge you. On this night I came with my husband and 4 year old son. A group of about 5 people came in behind us. Even though we got there first, a manager came out offered them water and sat them before we were seated, even though that party let the manager know that we had arrived there first. The manager didn't really seem to care and insisted to seat that party first. We were seated immediately after but it was very off putting that this group of women was seated and given their food before us. Our waitress I believe her name is Alejandra? should be given 5 stars because she is the only reason we had a great experience after. She was friendly and gave us excellent service. Kudos to her for knowing how to treat patrons
I will never eat here again. We had 5 pm reservations for 12 people. We were not seated until 5:20 because our table wasn't set up. It took an hour to get the first round of drinks for everyone. Our first 4 meals showed up 45 minutes after that. 1 was incorrect and had to be sent back. We had not been given any utensils, so they waited 10 minutes for those, by which time their food was cold. It took another 40ish minutes for the other 9 dishes to arrive. They came out 1 or 2 at a time. Another came out incorrect and was never fixed. The last meal came out after everyone else was done eating. Part of that meal was cold and inedible. During this time, we struggled to get refills on drinks. We complained to the manager. Instead of apologies, we got excuses of being short staffed and our food being taken by other servers because the tickets were not being read and monitored correctly. The manager was rude and sarcastic with us. She agreed to compensate us for our experience. When the bill came, her idea of compensation was to leave the items on the bill that we didn't receive and remove $25, which wasn't even 10%. One member of the group spoke to her. $40 more eventually came of. I can tell you, I will never be back to this restaurant.
Food was cold and rice was old and crunchy. The steak was hard as a rock. Our server was not good at all. She barely even made any effort in doing her job. Will not return. I miss the original chevys ?
I will never eat here again. We had 5 pm reservations for 12 people. We were not seated until 5:20 because our table wasn't set up. It took an hour to get the first round of drinks for everyone. Our first 4 meals showed up 45 minutes after that. 1 was incorrect and had to be sent back. We had not been given any utensils, so they waited 10 minutes for those, by which time their food was cold. It took another 40ish minutes for the other 9 dishes to arrive. They came out 1 or 2 at a time. Another came out incorrect and was never fixed. The last meal came out after everyone else was done eating. Part of that meal was cold and inedible. During this time, we struggled to get refills on drinks. We complained to the manager. Instead of apologies, we got excuses of being short staffed and our food being taken by other servers because the tickets were not being read and monitored correctly. The manager was rude and sarcastic with us. She agreed to compensate us for our experience. When the bill came, her idea of compensation was to leave the items on the bill that we didn't receive and remove $25, which wasn't even 10%. One member of the group spoke to her. $40 more eventually came of. I can tell you, I will never be back to this restaurant.