This company is the worst. My husband eats here 1-2x per week. If I EVER ask him to get me a bowl or cheese quesadilla, literally every. single. time. they mess it up. Once it had cooked guacamole (gross). Another had meat in it. Another time it had raw onions. It's become a running joke in my family to see how they messed up my order this time. I have written into the company not once, not twice, but four times just asking them if they could get their drive thru ordering up to par and I've yet to hear back from this company, so kinda' obvious they do not care about their customers.
Christian helped us at the register! He was so kind and helpful. Great service and everything tasted very fresh!!
Nachos without cheese. Really? Why can’t El Pollo Loco get it together? I done with them!
Ordered through the drive-thru and they told me to wait for my food on the curbside. Waited for almost 20mins. I had a few orders two burritos, chips and salsa/guacamole, and two tacos. I had to pick up my order inside myself because it took too long. When I got home opened up the birria burrito it had literally a piece of meat in there. The rest was just beans, rice, and little bit of cheese. Do not recommend this El Pollo Loco to others!!!! So disappointed.
Good food, and the service was friendly and efficient. We will definitely have their food again.
Just Went to el pollo loco on calvine and elk grove florin ?. Ordered the new shredded beef taco combo and was not worth the trip at all. I got two table spoons of what was supposed to be the sauce/ gravy in the cup and what little meet was in the tacos was burnt and dry and the they were cold.?I am extremely disappointed in this location
I have always loved El pollo Loco but honestly the quality at this location is always subpar. I've tried it many times over the last 2 years and the food is generally meh at best. Sometimes the meat is overcooked, the cilantro dressing was super watered down, there's just something always amiss at this location. The lobby being open is also hit and miss. I walked to this location for lunch on 2 occasions to find the lobby locked and no way for me to order food. I wish they'd do some QC at here and get it up to the standards El pollo Loco usually has.
Worst Pollo in the Sacramento area. Placed an online order head at 12:30 and still waited 40 minutes for 2 items. Didn't leave with my meal until 1:12. And on top of that, they skimp out on ingredients/food.
Great food great service.Always love to visit this location friendly staffAnd always prepared to fill large menu requests.
Food tasted great and good service. We went to drive thru and got the 14 piece mixed meal but was only given 23 pieces. Make sure you count your chicken pieces before driving off.