This place has gone down hill. Bad costumer service when you go and pickup your order to go. The food is good and I don't mind the wait but make sure before you go to check that all your order is correct. Its not right for the costumer to wait an hour for the food and then find out when you get home that it's not all there.I have gone back to get the rest of the order and the ladies in the counter make faces at you like if it was our fault.
As always food is delicious but the service not so much!
Always a Sunday favorite. There are so many things I've never tried. Some recent dishes I've added to my rotation include IID SPECIAL(all the veggies & all the meats), pan fried chicken, & Chow Mein Hong Kong Style (IID SPECIAL on Ramen noodles). There's no other Chinese like Fortune Garden outside of the Valley.
Horrible experience with their employees I called to place and order and I get here and they say they didn’t get it I understand it may be busy at times but maybe update your system so that you won’t forget about orders been here many times before and now I will go to another place for Chinese food. Unacceptable!!! I drove 30 minutes for this NO THANKS
Always a Great experience awesome service excellent food and the waiter Nora is always very attentive courteous and always a smile on her face even though she’s always running around making sure all her customers are well taken care of thank you so much I’m a once a week customer ❤️
Best Chinese food in the Imperial Co. and they give lots of food!!
Always so delishh here. It had been years since i had been here and the food has not changed at all.. the sweet tea to die for.. super delicious! Thank you Nora for helping us❤️ great service!
ever since they started getting more business there food quality has declined, no flavor whatsoever.
Food tasty, service fast, portions are VERY LARGE, we always ask fro steam fish with sauce on the side to avoid extra Flavor, House fry Rice to die forOwner is always available, this is a Dream restaurant and the only GOOD Restaurant in the Area
The other day I had ordered my food using the Beyond Menu app the night before. Fortune Garden at the IV Mall opened at 11:00 am and my order was supposed to be ready at 11:45 am. Once I got to the restaurant people who had ordered that morning we’re getting their food before me. When I asked the employees at the register where my order was they just laughed at me! My food was at least 15-20 minutes late being brought out to the front. The girls at the register seemed to think it was very humorous that I was upset. Once I got home I found that the outer plastic bag was full of leaked liquid, and the chop suey was almost 99% bean sprouts with no meat, and the bean sprouts looked old. My pot stickers were old and dried out. Only order worth eating was my wife’s shrimp and broccoli. I will never go to Fortune Garden at IV Mall again - the customer service sucks and the food is awful! Steer clear of this place, unless you like being mistreated.