4/24 i placed a mobile order for pickup since the store doesn’t take Apple Pay. I went to pick up my order and they told me i need to pull forward to wait. After about 30 minutes i called to ask the issue and they proceeded to tell me that my order wasn’t paid. I used Wendy’s mobile pay to pay for the order with money that was already out of my account, i received a receipt and rewards points but the manager continued to very rudely refuse giving me my order or a refund or asking anyone else for assistance. If there was an issue with their app this is something the customer should not be held accountable for. The manager was extremely rude; not empathetic or compassionate at all and i will NEVER return this location. I still have no food or refund and it’s a Sunday so their customer service is not even available. Disgusting
Service was friendly in the drive thru, but my chili was barely luke warm. I called to let them know. The person did not say anything except- "the chili is not hot, thanks for letting us know." then hung up. ummm. not that I have time to run back, but.. is that it??! Pretty sure the temperature of chili needs to be served at a minimum of 155 ° F as it has ground beef so that people do not get sick and to be in compliance . Is the food handler's card expired?
Ya, I went to Wendy's last night, and I was GREATLY agitated to the point we're I had small talk with the two at the counter about how important it is to have a good attitude while working with the public.First of all, I called to see did they accept hot food EBT there? They said yes. So I went. Once I got there, I had to beg them to slide my card. They kept telling me, they don't accept the type of card I had. I told them it will work. Even the manager tried to tell me they weren't accepting it. I told her to try. She finally did, after much convincing. Of Course the card went thru, as I explained to them it would. INSANE I had to beg them to try. And they gave me the smallest potato they can find as punishment, when I told her I had fasted for 3 days, and wanted a good size baked potato. Of course I told her to take it back. The chubby white lady told the the other manager their all the same size, which was a LIE, because they brought me another twice the size of the first. I don't know what their problem is. Are they mad at us for getting food stamps? I'm unclear on WHY they didn't just listen to me, and WHY they couldn't of honored my request for a nice. Sized potato. It would of been a PERFECT PLEASURE for me to try someone's card for them to eat. As well as a PERFECT pleasure to give my customer a good size potato; especially if I knew they haven't ate for 3 days. The store manager should straighten this situation, and never allow employees to not accept someone's payment. It was the most INSANE experience I ever had at Wendy's.
2nd time in a row they were out of baked potatos and it was during the lunch time not an off time!! This time I got one of the two I ordered, but asked for bacon and cheese and there wasn't any bacon on it! Then the girl at the window wanted to know if she should take the 2nd one off the bill!!! Duh!!!!
This location was dirty and the food did not taste like Wendy's. The floor was incredibly sticky and the drink station was dirty, not stocked. The hamburgers we got did not taste right either, the meat mainly. Something was way off.
Sat in drive through for 5 minutes without moving. Thought it might be faster inside. 1 order ahead of me, and still took 15 min to get food. Guess if the staff hadn't been arguing with each other they might have been quicker. At least they only messed up part of my order and the fries were hot.
Ordered two items. One baconator and one sour cream and chive potato. Waited 10 minutes in the drive thru with 1 person in front of me. They gave me my order and I didn't check it because it was 2 items. Normally you have to check your order here if its more than 3 items.They didn't include the baconator in the bag so I had to drive all the way back and waste another 10 minutes in line because the inside was closed. Food was okay but service was terrible. You have to constantly check your orders to make sure they are right.
Even in an suv the menu was difficult to read due to the fact the speaker covered half of it, consequently I really didn't get what I went in for.It would be unlikely I would dine here again as I want more price choices, this was all (what I could see anyway) ridiculously expensive for a fast food burger. For the money I could have easily gone to denneys for better and cheaper.
Very good Wendy's. Not a great location. High crime area but if you wear level 3 or better body armor I suggest a visit not a drive-by.
Drove through the drive-thru.Sorry to inconvenience you for our napkins, straws, spoons & a couple sweet n low. Disappointed the burgers were undercooked. Mushy grey burger patties tasted awful.No time to return to fix issue with burgers.Customer service can be worked on even if we are in a pandemic.