Love the food, don’t like the service and incompetent staff. Go there every month and always order a combination of soup and sandwich. As a rule of thumb, they always forget something. Without fail. But it’s gotten worse. As a vegetarian, it’s always ‘do Avacados in lieu of chicken’. For a while I did not mind paying $12 for a $11 chicken sandwich. But of late, the new staff, are not too happy with all the customization. Make is impossible to order. And then they make such a big fuss. Not worth it.
Great Service. Specifically by Sam, Team Leader....we arrived and Sam noticed me having trouble getting my father into the restaurant, due to his mobility issues, and she ran to help us get through the door. All the staff we encountered were just as polite and helpful.
They ALWAYS miss something in our order and we can never get a hold of anyone to correct the issue. SPENT FOREVER calling to get it corrected and finally gave up. waste of money at this location never had such a hard time
Great sandwiches and coffe!!
Would give them no stars if that were an option. Their idea of providing service is by not giving you any, their idea of inventory management is 'sometimes' having essential items like half and half, creamer etc. Who's running this place? A rock? Somebody take over this clueless management team and please show them how to run a restaurant. Unbelievable, I hope everyone just stops coming here so they can shut down and re-open under new management.
Such a disappointment to have this kind of quality. I can make better sandwiches than Panera's. I wondered how this francise can continue on business. And no bread at Bread place. Is this sick joke? And grocery stores sell better salads.
Was missing several items and items were prepared incorrectly. Resolution took over half an hour and it still wasn’t quite right but we gave up and left with our cold food.
The yummiest of Mac and cheese and Pasteries!!
Got wrong sandwich, but service was exceptional. I was apologized to repeatedly & offered free dessert & coffee as I waited for right order. Mgr personally fixed my order she went above & beyond. Best experience didn't mind the mix up
I was harassed picking up a to go order maskless. The pitiful county mask madness continues and I will not comply. The employe e on a power trip should look at inn and out as an example. They are not doctors. Masks don't work. This is a false security illusion now a political theater show. If you're scared wear 10 masks or stay home but stop bothering citizens that are healthy. Ask Newsome about the french laundry. Maybe they can lead by example. My chipotle chicken sandwich was very salty and so was the bread so it actually makes me feel good not to return.