Horrible experience at Dublin Jersey Mike's Subs Yesterday at 6 pm, my wife, I and our 4 kids went to your store to have a nice dinner, I have to wait at least 10 - 15 before I get acknowledged!! A girl came and asked What can I get you. I told her that I would like to order sub # 31 and #26 and I asked for Soda, She said later for the Soda, but her attitude wasn't the best. I let it go and waited on the side. Then my wife wanted to place her order as she wasn't ready when I placed my order. She had to wait another 10-15 minutes to get acknowledge and then she placed her order 2 subs of #56 on Parmesan RoseMary Bread. - 15 minutes later, the lady called my name and then I went to pay for it, I got the two subs #31 and #26 and gave them to my kids. Then My son told me that his sandwich doesn't have bacon, I doubled check the sandwich and it doesn't have any bacon, I check the menu ingredients and it said that it has macon on # 26. I went back to counter and asked #26 comes with Bacon? The girl said yes, so I responded and said out came without any bacon!!!! Instead of saying sorry, I apologize or anything, I was told the strangest response ever, well, we ran out of bacon, so I said it would be nice to let us know that instead of not saying anything. She said do you want me to make another one with bacon, I said yes. So I waited 10 minutes and then she called and said excuse me do you want us to make bacon for you to add on your sandwich????? Not sure why she would say that after she said that she will make a new one. Sol decided it to let it go and don't ruin our evening I said ok and gave her the sub to add bacon to. Then one of the girls who took my wife order came and library asked my wife to come to the counter. At that time my wife been waiting for her order almost 20 minutes. She told her that they don't have RoseMary bread and gave her alternative.when we declined as we only eat this sub in rosemary bread, Look like she didn't like that and gave us weird faces and then she was pointing to the receipt and talking to me to pay for it as she asking for the other sub that they missed adding the bacon to so they add it. I said I am not paying for this since I didn't take it and you should said that you don't have Rosemary bread from the beginning. She kept saying in a very aggressive way ok ok fine fine. I told her to calm down and she said you are hostile. Then I asked for her name and said I need to tell your manager how hostile I am. And then told her since you think I am hostile, I don't want this sandwich and I need you to make another one the way it should be. She said fine. We waited for 25 minuted and nothing happened and no one called for us. During that time we ALL including my kids can hear all 4 of them making fun of us. About bacon and rosemary, and saying to each other that bacon is horse sh***** Again I let it go because my family was with me,, and then I went to the counter asking for my sandwich and they said you gave it back and said you don't want it. So I got upset and said so I paid for nothing, all I said that I don't want the old one that got colder and I want a new one, All four of them came and they all talk to me at once in the nastiest way you could imagine and finally they said so you want one, ok we'll make it, Then another person Male, asked me to calm down and said I head you saying you don't want it., I said I don't want the wrong order not the whole thing, why I would pay for something and don't get it. He was extremely rude, aggressive, unprofessional and kept saying I just got here. I waited another 15 minutes and they they tossed it on the counter and walked away saying your sub is ready. Attached are pictures of newly made sub to see how gross, disgusted and un appetizing it was made I do know that they made it that digesting on purpose and I am throwing in the garbage as it's beyond disgusting. I took the sandwich and as I am walking out the store, I told that I promise I will make sure som
The most rude stuff I have ever seen in my life nasty attitude
We're from Jersey and I have to say in the 30 years we've been here this one of the best cheese steaks we've had and the crew was Awasom we'll definitely make the drive back thanks guys
Order the giant sub and you won’t be disappointed. It’s twice the size of the regular sub for a decent price! I would definitely recommend it over the regular. Great flavors as well, of course!
Picked up a sandwich ordered online. Was ready for time slot picked and when we arrived. It is a sandwich chain that makes good sandwiches and the web app works well to customize your order. Only knock is if you don't have a special/favorite saved you may have your pick up time moved.
I got the Big Kahuna Cheese Steak which was awesome as usual. However, my order was 15 minutes late and I had to ask for it. I think they were a bit overwhelmed with the traffic in the store.
When in town always make it a point to pick up a sandwich....fresh...fresh...fresh...
Always stop here when coming from the airport or coming home to Modesto from a visit to San Francisco. We don't have a Jersey Mike's near us so we have to drive to Dublin. Counter staff are always friendly and the sandwiches are great.
Whenever on the road I get myself a bite from Mike. And here it was good. Not perfect since they needed better balance of the sub, but good enough.
Way better than subway. Friendly staff always a plus.