Twice now I've had horrible experiences at this Ike's location. Which is a shame because Ike's in general is delicious. If you think ordering online will be a smooth experience where you can slide in and pick up your waiting order, you're wrong. It was absolute mayhem when I tried to order at lunch time. Even though I arrived at the estimated complete time, I still had to wait for about an HOUR, all the while being lied to that my order was "coming up", before I got the truth that it still wasn't even started. People who walked in and ordered well after me got their food first. And this was the case for several of the people waiting for orders. After all that I asked for a refund (which they cannot do on the spot). I experienced similar problems when I ordered in the evening on a separate occasion. Perhaps it's pandemic staffing problems, maybe it's bad management. It felt like the employees were working as hard as they could, but I just can't do it anymore. Please save yourself the headache and go somewhere else.
This location ran out of steak however long ago and continues to put some gross form of roast beef or something to replace it on some of their popular steak based sandwiches. Have no signs or notices to let customers know and even charge the same price for whatever they think that is. You guys need to change something because that is just messed up to normal Ike’s lovers. Shame on you guys.
Absolutely FANTASTIC sandwiches! Drawn here from a Tiktok about the "188. DOOMSDAY" sandwich (yes a bit pricier than their normal sandwiches - yes it has EVERYTHING). Split with 2 people and it was just the right amount of food, VERY delicious. It was amusing that they hadn't heard of this sandwich and had to look it up, so they had fun making it for the first time (I think; heard several times about how crazy it was that it has EVERY meat). Their Dutch Crunch bread is something OUT of this world.
Customer service was rude. Didn't have the stuff to make a sandwich bad management. Go to Mr pickels from now own. Twice out of things to make a sandwich. Do better
Don't get me wrong, the sandwiches here are simply amazing. The service at this particular location is terrible. I first tried to call in my order, but no one answered the phone. When I arrived, there were 3 people working and several customers waiting for orders. I placed my order after only a couple minutes wait. All of a sudden, there were only 2 people working to fill orders and they were very busy. The phone rang a couple of times, and neither employee answered. I waited at least 20 minutes for my one sandwich.This isn't the first time I've had to wait so long to get a sandwich. Nevertheless, the sandwich is ordered was exactly to my specifications and delicious as usual. I think they just need to hire a few more people to make things run smoothly.
I've always had a positive experience at this place when I went to it in Santa Clara. Here, I showed up well before closing, and it's empty, with one worker on his phone who seems disinterested and blatantly says "we aren't taking anymore orders." What a terrible experience, no justification either. Not sure if I will ever return again. I have experience working with customers and always put them first. But being treated like this on the other side is frustrating. Thank you, it's over.
Worst customer service. Place an order around 6.19 aPM, when I went to pick it up the guy said he canceled the order because he received it after 6.30 PM. There was no message sent to me. When I checked the email looks like he canceled my order by 6:19 PM, way before the cut off time.
The paul reubens sandwhich is one of the best sandwiches I've ever had. The food doesn't taste mass produced and instead tastes like it was made with care. Will absolutely order again.
Friendly, clean and fast service.
Love their sandwiches The staff is awesome very courteous