Great food and service! Ambiance is nice
Great place to eat & place to invite friends and family gatherings! Highly recommend.?❤️?
Excellent food and good service.
Lousy quality food and way overpriced for dim sum. So har gao is $8.50 let that sink in…That’s absurd.We got 10 dishes and paid $70 in total for it. That’s really expensive and the food was not even hot for takeout. We got har gao, shui mai, maligo (because no maligurn), plain rice roll, shrimp rice roll, egg yolk lava bun, and custard pineapple buns, beef balls, and fried tofu. The rice rolls were a bit cold and this hard even though we drove one block up home to eat it. I did like how the shrimp was very large in the shrimp rice roll. The egg yolk lava bun was cold and the supposed runny lava was chunky and dry. The bread was tough. It’s not worth the expense of buying dim sum here if everything you get is cold.
Private room on a Saturday for dinner is really nice. Service was great. The pig is special order. My favorite was the sea bass. We got 2 kinds of crab and both were really good. It’s cracked for you so you don’t need a cracker. My kids love the soup dumplings so even though it’s not a dinner time food we ordered it.
Koi Palace has been a Bay Area staple for my family and many others who are celebrating something big like graduation, a wedding, a promotion, or a holiday. Koi Palace is known to be much pricier than the usual spots, but the decor and attention to service, as well as the quality of the food is up there in comparison . Essentially, you aren’t getting pink opaque soap or a greasy slippery floor.Now, I know many will say it’s overhyped or overpriced… and those sentiments I get as well. It’s just one of those places that’s nicer to go to, but you aren’t going every month unless you’re rolling $$ like that. Many reviews I’ve seen giving it one star complain about the automatic 18% tip, some complain about the service. And many complain about door dash / take out. Which are their valid experiences, but some look like entitlement (disguised as bad customer service?)Anyways. Like any well known spots, it’s going to become more scrutinized… as for my family, we were celebrating a wedding with two tables. And service and food were good on this day. That’s our experience.
Amazing dim sum. COVID has changed the way orders are taken so it's not as fun as it used to be but that's not the restaurant's fault. All of the items we chose were really good, including the durian puffs. Yummy!
Parking usually would be pretty tight, but this night, not a lot of people, so we were able to park directly in front.We came here pretty early, 530pm dinner reservation. Got there, they checked temperature, no wait and sat us right down. Staff was friendly as usual and worked with us with recommendations and orders. It was my mother in-law's birthday so we got the king crab. It was 9.5lb at $65 a lb. It wasn't really alive, but I got it anyways due to occasion. We also got baby pig sampler, Peking duck, bake sea bass, walnut shrimps, etc.King crab three way was just okay. Plenty of meat, but wasn't the tastiest. For thr price, I do expect better. The bake sea bass was chewy, the mushrooms veggies tasted like it came from a can. The duck and roasted pigs were okay and the walnut shrimps were good. Beef corn soup was decent. They gave us some birthday buns, which was nice, but general dessert selection was very limited and not that great.We usually go to the Milpitas location since it's easier to get to and parking. But we came to the SF location thinking the original would be better. This most likely will be our last trip here for a very long time. It's unfortunate that we didn't leave with a great memory...
Came here for dim sum on Thursday right after the restaurant opened. Foods were great quality & fresh.Customer service: excellent & prompt.Parking: free parking lot. Many available but may fill quick around lunch time.Crowded: super crowded for lunch even on weekdays imagine if holiday & weekend. Should arrive right after the restaurant opens or around 1:00 pm for late lunch. If you come 11:30 or 12:00, prepare to wait for 30 - 45 minutes as each table takes at least an hour to 1.5 hours for dine in giving the dim sum comes out 10 - 15 minutes apart depending on which dim sum you order & how busy the restaurant is. Steamed version come out quicker than deep dried dim sum. Big items such as porridges/fried rice/noodles are excellent & expect to arrive 20 - 30 minutes from the time of order.Price: bit pricey compared to other dim sum places. But it worth it with the customer service, foods, & convenience for parking.Tip: please read the bill carefully as 18% tip will be automatically added to your bill. Not sure the cut off number of people for table. I dined in with my mom & 1.5 years old toddler, so I counted 2 for adult. And 18% tip already charged. They will give you the receipt with "extra tip" line which you can pay more. But tip will be automatically added.
Great Cantonese food, in a restaurant that has kept up their standards. We had the duck (juicy), clam with noodles (fresh), fried tofu (soft, crispy), fried rice with veggies (delicious), Xiao long bao (perfect), and Ma po tofu (yum). The restaurant was a bit busy and short staffed, but the folks were friendly and did the best they could.