Awesome El Pollo Loco place in Cypress. Terrific customer services as opposed to the one in La Palma and Valley View who never have answered to my issues and up to now unable to refund my canceled Apps order - in front of a store attendant. I would still get food from Cypress and any other places except the LA palma - Valley view branch
All through covid and after they seem to have kept great employees I see a lot of people that have been in there a long time my wife is a eater and they always get her meal cottect
Food was great like always. You can't go wrong with the guacamole salsa and the person who took my order was really nice and friendly as was the person who gave me my order. I will definitely be coming back.
I went through the drive through today, the lady the took my order had a bad attitude because I asked for no rice on my tostada salad, I also order a Baja taco, when I got to the windo the lady took my card the std there for about five minutes before returning my card to my shoving it into my hand, then she damn near through the the food through my window, I didn’t want to make a scene so I left, I open the taco to take a bite to an unpleasant crunch, the taco tasted horrible with very hard shrimp, I was very upset at the point I had to turn around and drive back, I go inside, had to wait five minutes before anybody came to assist me at the front, the manager was to busy rubbing himself against the female employees as he walked by them to notice the line, when he finally greeted me I showed the taco and the stale shrimp and he told me that’s how the taco is supposed to be, and he said what do you want me to do because if we make it again it will come out the same so I told him if that’s the case I need my money back, worst customer service, I go to el pollo loco all the time and I’ve been getting that Baja taco, the shrimp was never stale and hard but I guess this is what to expect when going to this establishment says the manager.
The restaurant was cleaned and well-lit. Food ordered was quick and food tasted great. Disappointed that the salsa bat is not opened though....
Today there was a bit of a wait because there was a lot of customers but it is definitely worth it! I got the 8 pieces legs and thighs and one of their taquitos salad it was yummy ?
No two El Pollo Locos make the burritos the same… I usually get the chicken avocado burritoOne is full of cabbage with little chicken and beansThe other makes it with a lot if beans almost no chicken or cabbage and…This location makes the worst one, smaller than other locations, less chicken and burnt pieces.
Payed for a three piece meal got a two pieceJust didn’t have time to check it before I left..
This Pollo loco has its act together compared to some of the others in the area not to mention it's prices are much fairer.. it's always boggled my mind how these franchises that are in more depressed areas have astronomically high prices for a product that is pretty much fast food.. my go-to order that I have been ordering multiple times a month suddenly went up almost $3 overnight at two of the locations I had been frequenting.. that's beyond inflation.....not to mention the service is worse as is the cleanliness of these places.. which of course has to do with the type of clientele that go there.. lots of homeless and lots of tweakers.. it's amazing they can afford it. I'll be coming here for the time being... I like to order using the online app and this is the only Pollo loco in the area that actually takes that into account and has a pickup location inside the establishment for online orders.. these other locations you're sitting there waiting in a six or seven deep line to pick up your food... My guess is at these other establishments, if you put the food out for people to pick up, the tweakers and homeless will run out with it.. this Pollo Loco is much appreciated
Food was good, customer service sucked. The young lady how was working drive thru was very rude to my wife. Businesses and young adults are so different know days. No respect towards anyone.