Brought here by a friend a few months back. Not bad just discovered I live near it now. Defiantly not disappointed.
Loved the Mexican food. The weird thing in USA is that everything closes very early. El Pollo Loco closes at 9pm whereas nearby restaurants close at 8pm. That was the reason we tried and it paid off.
Although their drive thru is pretty swift and accurate, the manager that is handling customer service at the drive thru window, is very rude. He hasn't acknowledged me with a greeting the 3 times I've gone thru. A couple of times I've asked him a question and his tone and facial expressions are not welcoming. It seems as if I'm bothering him. Whenever I go, I always hope he's not at the window. Otherwise, it's a decent experience.
Love the coupons but cannot use with the app. Should be able to order in ad advance. Their is a number and a QR code on each coupon so update the app
My order Number was 188 I hade a long piece of hair wrapped around my three piece meal chicken! Very disappointed please check your foods before you drive away!
Been coming to this particular EPL for decades now! Simply does not disappoint.
Counter staff was easy to deal with. Combos are a good deal, and the food we had was good. Nice chips and corn tortillas. Only outdoor seating right now.
This Pollo Loco ALWAYS gets my order RIGHT!!! Their service is fast & their employees are always friendly... helpful... & courteous. They always greet me - - which makes me feel very special!!!
Always fresh, always fast, always a good option. Love getting a tostada salad with a side of Mac n cheese.
I've been coming here for a while now and thus am hesitant to put a bad review. But I'm doing so in hopes that the owner/manager can add some improvements:- Mobile app is poorly designed and hard to use - I know this part is likely out of the owner/manager's control, but I thought to add it in case their feedback does make it back to corporate to improve the app.- Some window register employees can seem under-trained and sometimes gets confused about mobile orders, discounts & coupons, full priced items, and how mobile pay is used. I've had discount & coupon items charged as full priced items at various times.- I was at the drive-thru and ordered the weekly 10pc leg & thigh for the discounted rate with tax. I've made this same order almost every other week and have paid it with credit card mainly without incident. However, the challenges arise when the mode of payment shifts just a bit. My gift card balance on the mobile app showed a balance more than enough to cover the order so I showed it to the window person. She took my phone to scan the card and ended up debiting my gift card to zero (ie. overcharging me for the order). Then she showed me the register receipt and said I still owed an additional $4.60! I would not pay the additional amount as she had already debited my gift card balance for more than the order making me overpay. What I think may have happened (which has happened before at this location and I've had to remind the window people) is that instead of entering the discounted rate they entered the full rate, and then proceeded to charge and debit for the full rate. Doing this on a gift card is impossible to reverse at point of incident.The bottom line is El Pollo Loco's app needs a complete overhaul (I'm not the only one who has noticed the poorly designed app UI), and their window employees at this location may need additional training on digital transactions and ensuring that they charge the correct rate.By the way, I noticed on some of the other bad reviews, the owner will just respond with a corporate link to enter the review. So I went to the corporate link to enter the review. Unfortunately, the corporate link does not have this specific El Pollo Loco address for their Culver City locations. I had to use the only Culver City location address provided in order to submit a review, and referred back to this location on the review.