The gentleman that helped us was very nice and provided excellent customer service. The ice cream was also great. Thank you for a wonderful visit.
This dessert shop is like a hybrid of Baskin-Robbins and Creamistry. Their mint ice cream is just plain green mint ice cream unless you have them add anything like chocolate chips, fudge, etc.
I've found the staff to always be friendly here! Sometimes I just need some cake batter ice cream and good is my local store. I tend to go later at night and they still get to me pretty quickly. Wish they still had butterfinger but I'll live lol.
Very poor service from the gentleman working tonight (Eric). Smaller than normal servings (especially compared to other workers tonight), then charged for extra mix-ins after skimping on them.
Walking in, the ice cream parlor was in disarray. From the disorganization of tables to the amount of customers still waiting for their orders, the service wasn't spectacular to say the least. Upon receiving my order of two mixed ice cream cups, the amount of ice cream in them didn't even reach the edges. They sure know how to make money...
We tried to go into the store to order some ice cream at 8:52pm, the lady behind the counter told us they were closed. We responded with, “it says you close at 9pm.” Her response? “Sorry we’re closed.” Only 2 people in line ordering and they would not serve us 8 mins before they were supposed to close. Will never return to this location.
Walked in the store and it smelled like straight up armpits. It was two adults, I think they were the managers and two workers. The female adult Naira as said on my receipt, helped me and then proceeded to tell a girl something about trying to ring us up. I ordered a love it create your own and a like it signature. I told her I had one more order a chocolate like it with Oreos. She then got upset and she ended up ringing us up herself after a while because I decided to order one more ice cream last minute. She undersized all of our ice creams and forgot the topping I asked for multiple times until she finally remembered it was Oreos. The ice creams were smaller than I’ve ever received them before. I visited the place two weeks ago and the sizing was so much better along with the customer service they were all friendly and tried to start a conversation with us. Overall, sadly will never come back. The lady was not friendly at all, didn’t talk to us or try to start a conversation. The interaction was minimal. It seemed like she didn’t want to be there. The customer service is horrible, the ice creams are undersized, management isn’t great, and the place smells like a high school football team locker. Absolutely terrible.
Update 04.15.21 - Spoke to the owner and I highly appreciate the acknowledgement. Learning opportunity for the team and love they value their costumers. Our family and I really enjoy Cold Stone Ice Cream.On May 14, 2021 around 9:45pm there were about 4 workers that were on shift that did not attend us at all until moments laters, even though there was no one in line. One was even on their cellphone. The light-skinned, brown hair male finally served us but did not do a good job. Please see the photos for further details. We ordered a Love It but he served us less than a Like it. This is prior to eating them (which we didn't end up doing). One was soup and both were under-portioned and messy. There was another male than came out from the back that attended the group next to us. He did a great job and even helped them in Spanish to assist them better. Their ice cream looked delicious! He was the only one with great customer service.
She was charging me for toppings without telling! $17,99 for 2 extra small cups of ice cream!! What a nice way to make money
This dessert shop is like a hybrid of Baskin-Robbins and Creamistry. Their mint ice cream is just plain green mint ice cream unless you have them add anything like chocolate chips, fudge, etc.