Waited 25 minutes for a coffee it never came. I approach a barista and said how long I had been waiting and asked if I could politely have a refund. She never addressed it or checked on my coffee and handed me a free coffee card and told me to have a good day.
Staff are really friendly, Coffee is better than Starbucks, and the location is convenient for Clayton residents.
This location needs to get more employees or have a more organized staff. As I've been here several times yet I always have to wait almost 20 min for my cofee. And either I'm issuing a pastry or they give me what ever they want.
I order from this specific location almost DAILY. They are usually great HOWEVER when THEY accidentally forget something in a delivery order when the bag is sealed and taped up in restaurant youd like to think maybe they would take some responsibility for the mistake on their part? No not at all, were going to hang the phone up, ridicule me for the fact they dont have the slip for my drink. I understand mornings get busy and I understand mistakes happen but a little accountability and professionalism would be GREAT, especially towards your REGULAR customers.
Out of chocolate croissants at 8:30 am. No excuse for that. Poor planning to say the least. Fail.
This branch needs to disable their mobile app. If you order in person, cool...if you use Dooor Dash, all good.... use the mobile app, forget it! My husband and I wait on average an extra 10 minutes just to pick up a single coffee or a bag of beans. Nobody in that shop seems to care about the app user, it's so weird. We bought a final bag of beans here yesterday & again we waited for several minutes while all other orders were handled right in front of our sad little mobile app user eyes. We are done here, we'll drive down the hill for better service going forward.
Forget about place an online order…. Staff is overwhelmed and as a result you will experience a huge delay to get your order.
This morning I ordered 2 hot sandwiches and a coffee. The coffee came first, and I asked about the status of the sandwiches the lady rudly said to me, you'll get them when they're ready.I'm well aware that I will get my food when it's ready, I wanted to know how long it would take.It's not ok for her to talk to me like that, I came in with a smile and left without one.
Really slow. Mobile order for drip coffee wasn't ready 10+ minutes after the highest estimate time.
Nice coffee place. Doesn’t taste like it used to... could be just me. Friendly staff ... used to love cappuccino here but has lost its taste and flavor lately .. ?