Just be clear, the girls that were helping were extremely helpful and polite. The review is not about their service, the service was great. The review is for management or whoever is in charge of ordering the flavors. Every February I wait for the flavor of the month, LOVE POTION, it has been a tradition for years! First I went to the location on Shaw and Clovis and to my surprise it was sold out! That tells you how great the flavor is. So I went to this location and to my surprise, they don't have Love Potion at all! Their flavor of the month is Secret Admirer, who ever made that decision is wrong. If the store that's one mile away is already sold out then you should consider bringing back the original flavor of February, Love Potion. Once again, the service was great but please bring the flavor back.
Went in and asked for the same thing I always order and was told by Gabby that she was sorry but she dosent know how to make that? I said are you serious it's on your menu but chocolate instead of the other flavors you offer. She said yeah iv never herd of that I'm sorry. Well instead of asking one of the other like 3 employees if they knew how she just said is there anything else I can get you. SMH nope won't be coming back to this location ever again.
i love it here!!!!!!!! the workers are so nice and the environment is great :)
“Manager” Kasey just refused to give me my quart of ice cream employee Julianna forgot to put in the bag and told me he couldn’t give me his managers name! I called after I realized she forgot the quart and she told me to come back and she’d give me one. Then Kasey intervenes and tells me I have to find the receipt, even thought Julianna didn’t mention anything about needing my receipt. Kasey made me feel like a thief. I gave Julianna a $4 tip so why would I try and steal a quart of ice cream? I had to bug my friend to locate and text me the receipt and guess what, no apology from anyone in the store! Worst customer service ever!
Ordered a cake with a photo on it went to pick it up and the photo was not even recognizable! Pixilated and it came out almost completely neon green they never bothered to call. All they told me was their boss just said that’s how the photo ended up printing, I would think if they knew the photo didn’t come out right they would call to let me know or send them a new picture but they were super nice about a refund.
What can I say!? Lg. nutty coconut shake. ??❤️❤️???
Ordered a cake. All was extremely happy with it
I would give a zero star if I could. I ordered a cake for my son's 9th birthday over a week ago online and when I showed up to pick up they had no clue. I've ordered cakes from other Baskin-Robbins and never had any issues they would call me a day ahead to confirm my cake.. This place was unprofessional about the situation trying blame other people for the mistake because "they didn't see the order" on their end and ruined a surprise for my little boy on his special day. Thanks for nothing!
I don't eat ice cream but my husband and friends had it and they were super happy and service was great
BR is really good ice cream, however the staff at this place is difficult to deal with. I have been to the other BR stores and they're not difficult, this is the only one that makes you feel you're asking for a favor. Management take note of this. Good product, could improve staff.