Chick-fil-A

21550 Valley Blvd, City of Industry - 91789
264 reviews
Fast Food Chicken Shop Salad
(909) 598-6300

Their drive-thru is awful: line is always long and takes 20 minutes to even order. Just go inside if you want your food to be fastFood: is fine, typical chik-fil-a foodService: friendly enough, nothing to write about. Basic customer service

I ordered 3 salads from here, i asked for ONE OF THEM with NO CHEESE, yet they still put cheese on it. And still added a DEAD FLY to one of them!!! I called corporate office and im waiting on a call back within one business day as they said. This is extremely discusting and dirty for a place that considere "freshness" i will make sure to report this to the right health department!!!

Between my classes I drove from school to this store to get a salad a drink and fries. After 10 minutes waiting at the drive through my food was ready, and the understanding person that I am, I didn’t double check the bag to hold up drive through and I left. When I was about to eat my food, I realized they forgot utensils. I call the store telling them I won’t have time nor the money to buy food again that day, I asked for a refund of my salad. THAT WAS THE LEAST THEY COULD HAVE DONE, considering the circumstances. I called the store telling the situation, manager was saying they can’t refund me, but they’ll give me a free salad later. I explained I was going to be hungry if they don’t refund me. After the manager asked for my card information said he can’t do anything with a credit card and he could’ve given me a refund if it was a REGULAR CARD!!!!Honestly this is not fair, specially to broke college student! Thank you chick fill a for leaving me hungry and taking my money.

I am a type 1 insulin dependent diabetic. I asked 2 different people in the ordering process to make sure that my lemonade was diet because I am diabetic. The girl that handed it to me reassured me that it was. It was not. My blood sugars are dangerously high now. I get that mistakes happen, but I tried to double check so many times. If they don't care enough about their customers to double check when informed about a medical condition, I wouldn't trust them to do things like maintain temp checks and sanitation.

Excellent customer Service! So friendly and nice. And food was good as always!

Everything was good. They got 4 stars because I got there at 845 and supposedly it closes at 9 but it was closed by 845. But shot out to the drive through guys and hooked it up because I was driving a semi and couldn’t go through. So I was able to get my order to go. Although I would of loved to sit down and eat.

This location is open inside! The play area is of course still closed, but they have it nicely covered so the kids can't see it ?

Employees are super helpful, friendly, respectful and always ready for whatever the customers might need. I give them a 10

Still a great place to have a meal with great selection of all chicken selection. Prices are fair.Food is great !!

Delicious food fresh and hot and great customer service cashier so friendly and helpful.