Ordered loaded tiny tacos and a triple jack cheese burger. My tiny tacos look pathetic and like they slapped American cheese on top of it and instead of a burger they sent my curly fries wiiiiith..... American cheese slapped on top of it. DON'T ORDER FROM THEM THROUGH A FOOD SERVICE.Update: In an attempt to contact the store to ask them about my order, they let the phone ring, answered after 5 minutes, said nothing I said hello I have a.... They hung up.
Ordered two Ultimate cheeseburgers with the mobile app. Paid extra for extra patties, extra cheese, grilled onions. Seating area was closed without stated reason, so walked back home to get a car to go through drive-thru. When requesting the mobile order, I pointed out that the burgers had extra stuff, because I know it's easy to miss that. Eventually got through the line, and got the burgers, which felt suspiciously light. I opened them up, and only saw two patties, when I expected three. I pointed this out to the staff, who huddled in a little conference, and then told me that normally Ultimate Cheeseburgers only have one patty, and if I wanted a big burger, I should have ordered three. It has been years since I had eaten at a Jack in the Box, and I was deeply disappointed that their Ultimate Cheeseburger had been downsized. Went home, looked at their menu online, and sure enough, they're supposed to have two, so mine should have had three.I don't expect perfection from fast food employees. Anybody can mess up an order. But they lied to my face about an easily checkable thing, just so they wouldn't have to make my order right. Management should be ashamed at failing to train their employees better.
I think there were only 4 people working on a Saturday lunch, customers were plenty staff was not. My burger was missing the tomato that I paid extra for. I kindly asked for a tomato and they persistently tried to get me to wait for a new burger, after already waiting 15 minutes and I finally said "look I just want the one tomato that I paid for, I don't want a whole new burger. There is no reason to waste food" then they proceeded to get huffy puffy about it and box me up a tomato and passed it to me. I opened the box and there were 8 slices of tomato. I said "Really? You couldn't just give me one tomato slice? You had to waste a box and more food". I picked the third slice, put it on my burger and sat down and ate.
Went there and order 3 chkn sandwiches, 7jalapeños,Chicken Strips, 2 Lge curly fries, and a Lge Drink. The order was repeated and when came up to the window no one came up for a few minutes, finally a lady came up ,repeated the order, and we pay. She brought the order ALL in ONE single BAG. My husband asked could I please have another bag since everything was crammed and about to fall out. She looked annoyed and said."" I am new to the company and ithis is how we do thins here ". With so much attitude. She had no name tag. She was part of the shift leader team I can tell. By the way she gave us the bag , I checked the order and she slammed the window and forgot to hang out our Drink.We knock on the window and ask I we could have our Drink .They never give receipts !.I don't understand why when a personis In charge doesn't care for your business, then I guess is time to go somewhere else.
The food was ok but due to confused customers that don't care about others behind them in line, it took 15 minutes get real. Gas is expensive
I just bought almost 30$ in good from this location and never got a receipt. I had a big order so I wrote it down and read it exactly right and I had two combo medium sized meals with everything else that I bought and they just gave us a sandwiches after asking me what size combos were those meals and they never asked me for the drinks for the meals either and that goes with two children's kids meals and they do not answer their phone there's no voicemail and honestly it rings for a long time and then they randomly just click hang up because I can hear it and then it'll give me a busy tone when I call for the next 5 minutes I would not recommend this place to anyone the people weren't rude but they were very careless. I mean how can you ask me what size combos and what drinks and then forget them entirely?forgetthem.completely except for the sandwiches and I was charged for all of it ridiculous
Okay please ignore all of the bad reviews. Those people are just grouchy low lives. The staff who works here are always really friendly and you can tell they are hard working. They may be a little under staffed sometimes but they’re always so kind and the food always comes out bussin!
I ordered a double jack combo and received a single and it was wrong. I sent it back because it was wrong and they acted like I was trying to cheat them. They then gave me the wrong burger again and I didn't check while I was in the drive thru so I drove to the front to return the burger for the second time, but there were 15 cars in the drive thru and the door was locked. They also didn't answer the phone. Also the rest of my order was getting cold and my shakes were getting warm so I went home with the wrong burger. I will never go back, they don't deserve to be in business
Second time I have order from this site and my orders where screwed up. Ordered 2 #4's one with bacon. It never happened. Ordered curly fries that didn't happen either.
Waited in line for a long time to get to the speaker which was fine, but when i got to the speaker i was never acknowledged. Waited about 5 minutes and then drove on....the car behind me was greeted right away. Even a just a moment....or a be right with you....some kind of greeting......but nothing