So this was our first time at this place. We arrived around 10:30pm. Ok, so normally we are not the folks that even attempt to go to a place that is closing soon. When we walked in we’re told chef had left so only certain things were available (not best way to start but ok totally understandable right). Second, I did tell the guy at the cashier we needed a few minutes to look over menu before we order (Just stands there staring until we order). It’s just common curtesy to let ppl look at the menu for a few minutes and not stare at them like ok I’m just waiting on you. Thirdly, we were told we could purchase from them at this time but had to wait outside for items because they were closing soon. What?!! so are you closed or open?! I know people that get there soon before closing it’s annoying but that is part of running a business. If you are still open then you need to be open. Normally businesses close doors at closing time but you don’t accept business and kick ppl out. The way that this was handled I don’t think I will make another visit with so many other options.
everything is really great. i’m lactose intolerant and i liked that when i ordered online they had dairy free options ♥︎ the macarons are my favorite, and i haven’t been able to find a place with really great macarons like these ♥︎ thank you for the great experience i’ll return quickly! ^.^
I am not someone who drinks these fancy smancy drinks. However, I was shocked when I accidently walked into the place and thought it was a Little Caesars. I was met by this sweet little Filipino boy with glasses who not only helped me find the pizza place he upsold me on a slushie that was 2/5. Great customer service from him (Tipped him $100)
This place has been out of Matcha green tea for a month.. then tonight they’re completely out of boba on top of that.. doubt I’ll come back here after this..
This review is for my phone interaction with a barista who “wasn’t comfortable” providing her name because she was terrible over the phone and probably didn’t want it to come back to her. But she was working at 2:50pm when I placed an online order and then called immediately. I requested my order be canceled as no time or materials were wasted on making drinks because I called immediately to cancel my order and a refund wasn't offered or yet given.I live in rancho, but when I opened up their ordering system this location was pre-selected as my pick up and I didn't realize it until the order was placed. Screenshot of the order below shows location, order pick up time, and the time the order was placed. I immediately dialed their number, and let them know I ordered to their location when I meant to order to the rancho location. The girl was laughing at me, told me "we're not really supposed to" cancel the order and refund customers who order to the wrong location. I politely pleaded that I live way too far and called right away asking them to cancel. She then tried to tell me (while giggling) that they had already made the order, so my choice was to come pick it up. I got upset and said that's a lie because I placed the order and immediately called them to cancel. My time stamped order and time stamped phone call prove this despite her claim that it had already been made. She put me on hold and then came back giggling saying her manager wasn't there and it was just her and other baristas. She said I could email their manager and told me the info is found on their website. I asked for her name for reference. She told me she's "not comfortable" sharing her name and then just hung up the phone on me. I'm so upset and dumbfounded at this "procedure" as she called it. Hoping to hear back from management about getting my $10.88 back.
I dislike writing bad reviews but I believe this place deserved it. Me and my friends came in to get some drinks and we got greeted nicely and all. We ordered but ended up getting one of our drinks wrong so we asked to get it fixed and they did. Come to find out the same drink was incorrect again. We were about to leave and throw it away but decided to ask once more if they can make it again. Whoever was the lady working today 10/13/21 around 8:00pm gave so much attitude after messing up on our drink twice. It was very uncalled for and unnecessary. The guy working cashier was very understanding so I was thankful for that at least. But due to her bad customer service, I will not come here again.
Assorted Bobas. We love the place!
The staff here are really nice.I don’t come here often, but when I do it always a good experience.This place is relaxing, and has a cool theme to it.Also, I just really love the macaroons offered, and the boba.I got the Dragon Milk tea with boba/grass jelly, and these macaroons.
First time ! Very good service and drinks. Definitely recommend this place. Will come back soon.
Great selection of drinks and very fresh boba! This is my go-to spot in the Chula Vista! The Cani-Tea Milk Tea, Machata, Three Shades of Grey, and Thai Tea are regulars!