I took my family a little over a month ago to this Lolita's location. I have been there many times and suggested it to my family. It was around 7:30 pm when we arrived. We walked into the restaurant it was 30% full. Before we started to look at the menu we were greeted by 5 employees standing at the front counter. They were very eager to tell is that there was a wait time of over an hour. This didn't sound right Mexican fast food restaurant a bunch of employees standing around not doing anything and an hour wait. I was very disappointed especially since I recommended this place. The only reason I am writing this is for the owner of this restaurant. I also own a couple of business with 90 plus employees and understand that the owners can't be at every location at all times. Just wanted to make you aware of what's going on at your Eastlake location.
Horrible establishment with incompetent employees. All the employees say is sorry and it should be out soon. All employees have no balls here to be honest with the customer or admit fault that you forgot to make my order. All they say is sorry sorry sorry like a robot. We’re allHuman and I know mistakes happen but accountability goes a long way. Instead of telling the customer I don’t know it should be coming out soon - when In reality it’s not cause you forgot to make my order - take accountability! Resolve the situation - offer a free drink - take charge - stop being scared. Waiting for 1 hour for my food when you tell me it’s a 35 minute at the register is totally unacceptable. And this night you had more than 1 angry customer waiting in your lobby. It was obvious all around!
OVER RATED I WILL NOT BE RETURNING.... Ordered a Sunami Burrito asked for extra carne asada paid $20 dollars for this Burrito. I was a little thrown back by the price but I don't mind paying if it's worth the price I had to wait almost 30 min for my order and when my burrito came out it was thinner then my wrist I asked the cashier to confirm my order got extra meat like I paid for she took it the back and said yes This burrito was a joke my lunch was already over and I wasn't going to waste anymore of my time to go back and forth about my little $20 dollar burrito I will not be going back to this location I suggest you do NOT eat here
If you're talking comfort food.There's nothing better for lunch than a Carne asada burrito or Carne asada chips don't forget to I try their enchiladas too. Yum
This place is really good. Best Mexican food I had in a long time!! Definitely will be back. Nice addicting spicy salsa, too! Yummy ?
The experience at this particular site was Awful!!! I was there before the two busy lunch lines, the last to leave. Asked for a refund because time was an essence. Kept telling me it'll be ready in a minute. I'd should've check my food before I left. My refined beans was cold, the rice was lukewarm. The tacos were warmest because they just made them.I Love their restaurant in Otay and Clairmont. The experience and food is totally different!
LOVE their food, have been a loyal customer for many, many years and have never been dissapointed. This location is one of our favorites, the staff is always friendly and welcoming.
I've tried this menu too many times and have been disappointed with flavor, portions, dry/ over cooked meat. 1 star because my family members like their food.
Order for three took just over 40 minutes to be ready. Food was great. But 40 minutes was too long
This is exactly what my wife ordered. She had to trash the whole thing in the trash can. “Very greasy like crazy greasy. Don’t look at the photos and think it looks like that no puddles of greasy. Got a taco and burrito plate and wow burrito was so soggy and very gross just meat and nothing else it’s nasty and swampy best word to describe. Beans are so greasy like nasty puddles of oil in it. Honestly very gross food I’m assuming all the restaurants are like this so I’m so shocked this restaurant has one location let alone multiples. Very disgusting don’t waste your money on greasy soggy Mexican food go to old town and have real Mexican food” Well said by the author