Good customer service, but had a horrible experience today with my purchase. I went through their drive-thru, I ordered a double Avocado Salad. Oh what a terrible surprise I got when I got home and discovered that they had given me a piece of avocado that has gone bad, and it also supposed to be double avocado salad, but it was only a little piece. Really disappointed with my food today.
I don't order much when we visit El Pollo Loco. Usually a tortilla soup, maybe a taco, but more often than not, we just order the 8-Piece Chicken-Only option. We really like their chicken, as it's pretty much the only fast food in the area that serves grilled chicken rather than fried. If you're keto or if you just want to get some chicken to accompany a meal back at home that's missing the protein, this is a great place to go
Ok, so ads do work and in our case, we drove over to the nearest Pollo Loco to try out their new Birria combos. Let me be clear, their chicken is on spot and would always give high ratings for taste. But the Birria plates is something else. For $9.99 you get a small cup of Birria stew (possibly 25 cent ramen soup without noodles), chips, salsa fresca and your choice of 2 crunchy tacos, quesadilla or burrito. We tried the quesadilla and tacos.Spoiler Alert, throw out all expectations of Birria anything before you start craving these belly purgers.For starters, the food has a foul chemical smell that you can't identify as something that would be edible. We thought it was the cardboard but it turned out to be the stew.The tacos tasted like a burger king taco (remember those?) Dipped in 30 day old oil. And speaking of oil, anybody say Exxon Valdez? The quesadilla wasn't as bad but did not meet any Birria expectations by a long shot. The best part about this quesadilla is that they didn't deep fry it like the tacos. I can't really speak much about the burrito but I think that the upside of this was that I didn't have to taste it.The overall experience was (can you tell) not good enough to consider it bad. My best suggestion to El Pollo Loco is to stop their commercials and jettison the whole Birria campaign and leave this experiment behind so it's only a distant failure. Maybe I'm just too Mexican with high expectations and then again, maybe I wasn't hungry enough to mask the odor and taste of oil. All I can say is that it's a try once and never again. Sorry but that's my personal opinion and some May disagree but that my story and I'm sticking to it.
Employees are very nice and respectful, good food as well. 10/10
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First of all, I get spam with a lot of coupons and then I decided to use one using the curve side service. Many technical problems using the app from PL end, then I had to call in and no one can give me help ordering, so I walked in and I wait a the lobby for some help and they asked me to do my order at the front counter. Jessica, the cashier took my order with the worst actitud; minutes later a gentleman called my name and add salsas and handed me my bag, so when I get home items were missing and I called right away but they're picking up the phone and hung up on me several times until another lady finally took my call. She asked to come back for the soda. I live far from PL and I told her that I was already far from the restaurant. So bad app, bad actitud, rude customers service and an unfulfilled order.
The good: drive through was fast, food was good, didn't try to up sell, accommodated more than one order per car.The bad: messed up the second order but corrected it at the windowThe ugly: smallest burrito I ever paid 8.49 for ever.
Oven was busted for Christmas dinner, Pollo Loco to the rescue. Family liked the new twist on traditional dinner.
I love this place food always fresh and amazing service
I am trying to taste different locations of Pollo Loco, this one has very nice people, but the taste of the chicken was inferior. One thing that I didn't like is that the person receiving the money for the payments use the same gloves to handle the food.